Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Numerous reviews highlighted rude and unprofessional behavior from staff, leading to negative experiences.
Order Accuracy
Many customers reported issues with incorrect or incomplete orders, including missing items and wrong food.
Food Quality
While some customers praised the food as hot and fresh, others complained about cold food and poor preparation.
Cleanliness
Several reviews mentioned cleanliness issues, particularly in the bathrooms.
Overall Experience
Mixed reviews indicate that while some customers had positive experiences, many others reported consistent problems with service and order fulfillment.
GR
Gurloveleen Randhawa
Dec 24, 2025
1.0
Don’t ever come here no respect for customers and over charged me 9$ by adding order it’s own. And lady very rude at the window. Came to get happy meal for my kids.and she throw the catchup packets on me.
KW
Kendrick Williams
Dec 12, 2025
1.0
Pulled up to the drive-thru and was met with the energy of someone mad I interrupted his break… by ordering food. No greeting, no patience, just attitude through a crackling speaker like I was inconveniencing him by existing.
I don’t expect five-star dining from McDonald’s, but basic respect shouldn’t be extra. Leo clearly clocked in physically, but mentally he was anywhere else.
MH
Matt Hughes
Dec 8, 2025
2.0
The fries were actually cold when we got them and I ordered a double cheeseburger but got only one 😭
MB
Michelle Bay
Oct 21, 2025
1.0
The workers are very rude and not at all friendly!
You don't feel like going shopping when you see those angry faces.
Bad experience all the time
DA
Deryn Arnold
Oct 15, 2025
1.0
I usually have such a good experience here, but today that all changed… I ordered a 10 piece nugget meal at the drive-through and when I was handed my food, there were no fries. I asked for this to be corrected and I was rudely asked for my receipt, which I explained was also not correctly corresponding with what I ordered I had no problem paying for fries at the price they would come with a meal, because that’s what I ordered; however the young lady insisted on charging me the à la carte price and did so with a very strongly rude attitude. She then proceeded to attempt to explain that they can’t just hand out food and essentially accuse me of trying to steal. I then reported her to her manager who expressed shock at her behavior because she’s apparently new?! I’m quite surprised (in a negative way) that Someone so new to a job would feel it’s okay to cop an attitude when even long term employees that have there for 10+ years would never even dream of doing that. I really hope this girl is fired so she learns from this behavior and has more respect for the patrons at her next job. I understand work is stressful. I’m a mechanic! I’d never take my frustration out on a customer or their vehicle, therefore, her frustration should not be taken out on me or my food. Every employee besides her is very kind, helpful, patient and overall friendly. She’s obviously not a good fit and having her here is running the risk of losing valuable customers.
What are the regular business hours for McDonald's in Eatontown, NJ?
The McDonald's in Eatontown is open from 6:00 AM to 10:00 PM Monday through Wednesday and Sunday, and 24 hours on Thursday through Saturday.
What are the drive-thru hours at this McDonald's location?
The drive-thru is open from 4:00 AM to 1:00 AM Monday through Wednesday and Sunday, and operates 24 hours on Thursday through Saturday.
When is McDonald's delivery service available?
Delivery is available daily, generally from 5:00 AM to 1:00 AM Monday through Wednesday and Sunday, from 5:00 AM to 4:00 AM on Thursday, and 24 hours on Friday and Saturday early morning.
Does this McDonald's location offer mobile ordering and contactless delivery options?
Yes, they offer mobile ordering through their app and provide services including curbside pickup, delivery, same-day delivery, and no-contact delivery.
What payment methods are accepted at this McDonald's?
They accept American Express, Android Pay, Apple Pay, cash, Discover, Mastercard, and Visa.
Does this McDonald's have a drive-thru service?
Yes, this location offers drive-thru service.
Where is this McDonald's located?
It is located at 18 NJ-35, Eatontown, NJ 07724, United States.
What nearby dining options are available around this McDonald's?
Nearby dining options include Panda Express, Popeyes Louisiana Kitchen, Ruby Tuesday, and Rise N' Shine Diner, offering a variety of cuisines from Asian to Cajun to American.
Are there any nearby places for relaxation or beauty services?
Yes, customers can visit Wonder Spa, Blackstone Salon, or Garden and Bee for spa, massage, and beauty services close to McDonald's.
What public services or essentials are located near this McDonald's?
Close by are the Eatontown Fire Department for emergency services and 7-Eleven for convenience shopping including sandwiches and liquor.