McDonald's

3.7
680 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
18 NJ-35, Eatontown, NJ
07724, United States

Hours

Reviews

3.7
680 reviews
5 stars
279
4 stars
143
3 stars
115
2 stars
35
1 star
108

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted rude and unprofessional behavior from staff, leading to negative experiences.

Order Accuracy

Many customers reported issues with incorrect or incomplete orders, including missing items and wrong food.

Food Quality

While some customers praised the food as hot and fresh, others complained about cold food and poor preparation.

Cleanliness

Several reviews mentioned cleanliness issues, particularly in the bathrooms.

Overall Experience

Mixed reviews indicate that while some customers had positive experiences, many others reported consistent problems with service and order fulfillment.
  • GR
    Gurloveleen Randhawa
    Dec 24, 2025
    1.0
    Don’t ever come here no respect for customers and over charged me 9$ by adding order it’s own. And lady very rude at the window. Came to get happy meal for my kids.and she throw the catchup packets on me.
  • KW
    Kendrick Williams
    Dec 12, 2025
    1.0
    Pulled up to the drive-thru and was met with the energy of someone mad I interrupted his break… by ordering food. No greeting, no patience, just attitude through a crackling speaker like I was inconveniencing him by existing. I don’t expect five-star dining from McDonald’s, but basic respect shouldn’t be extra. Leo clearly clocked in physically, but mentally he was anywhere else.
  • MH
    Matt Hughes
    Dec 8, 2025
    2.0
    The fries were actually cold when we got them and I ordered a double cheeseburger but got only one 😭
  • MB
    Michelle Bay
    Oct 21, 2025
    1.0
    The workers are very rude and not at all friendly! You don't feel like going shopping when you see those angry faces. Bad experience all the time
  • DA
    Deryn Arnold
    Oct 15, 2025
    1.0
    I usually have such a good experience here, but today that all changed… I ordered a 10 piece nugget meal at the drive-through and when I was handed my food, there were no fries. I asked for this to be corrected and I was rudely asked for my receipt, which I explained was also not correctly corresponding with what I ordered I had no problem paying for fries at the price they would come with a meal, because that’s what I ordered; however the young lady insisted on charging me the à la carte price and did so with a very strongly rude attitude. She then proceeded to attempt to explain that they can’t just hand out food and essentially accuse me of trying to steal. I then reported her to her manager who expressed shock at her behavior because she’s apparently new?! I’m quite surprised (in a negative way) that Someone so new to a job would feel it’s okay to cop an attitude when even long term employees that have there for 10+ years would never even dream of doing that. I really hope this girl is fired so she learns from this behavior and has more respect for the patrons at her next job. I understand work is stressful. I’m a mechanic! I’d never take my frustration out on a customer or their vehicle, therefore, her frustration should not be taken out on me or my food. Every employee besides her is very kind, helpful, patient and overall friendly. She’s obviously not a good fit and having her here is running the risk of losing valuable customers.

Frequently Asked Questions About McDonald's

What are the regular business hours for McDonald's in Eatontown, NJ?

The McDonald's in Eatontown is open from 6:00 AM to 10:00 PM Monday through Wednesday and Sunday, and 24 hours on Thursday through Saturday.

What are the drive-thru hours at this McDonald's location?

The drive-thru is open from 4:00 AM to 1:00 AM Monday through Wednesday and Sunday, and operates 24 hours on Thursday through Saturday.