Service Quality
Customer experiences with service are mixed; while some praise friendly and attentive staff, others report rudeness and indifference from employees.
Food Quality
Many customers express disappointment with the declining quality and portion sizes of food, particularly noting issues with freshness and accuracy of orders.
Cleanliness
Several reviews highlight ongoing cleanliness issues, particularly in the bathrooms and dining area, with some customers describing the environment as dirty.
Atmosphere
The atmosphere is generally described as inviting, but some customers report noise issues and a lack of seating due to renovations.
Pricing Concerns
Customers frequently mention that the prices are high relative to the portion sizes and quality of food, leading to dissatisfaction.