Chipotle Mexican Grill

Reviews

• DC

  Dani Cofield

  6 days ago
  1.0
  The decline of this chipotle is pretty disheartening. The quality of the food has gone down. The care and sanitation of the environment has gone down. The chips were too salty to eat. The rice was too mushy to even finish. It pains me to spend my money at these takeout restaurants, and the quality is not considered. It was my own fault not to walk out sooner.
• JR

  Joan Ratliff

  Jan 4, 2026
  1.0
  I went in to order a Chicken Bowl. The line was back as far as the door which was surprising because the minute you walk in, the store looked like there was a major food fight among the workers. I immediately knew I wasn't going to order anything but I stayed in line to get a better look and to see if anyone was going to come and clean the tables, chairs, floor, garbage and counter (where you get napkins and utensils). Not one person came to the dining area to clean up the mess the entire time I was in line. When I got to the counter to place an order, I asked to speak to the manager. I told the guy that said he was the manager that the condition of the store was unacceptable and that I couldn't believe that anyone would want to eat there. He said they were really busy and did not have time or anyone to go and clean the dining area. I said "you need to do it!" I told him that cleaning a dining area that looked like there was a food fight or that looked like a bomb hit it, should be a priority. I asked him to come and see the tables and he came from behind the counter and looked. He went back but not to get wipes, broom, trash bags, etc. He went on working as if nothing was said to him. I left and waited to see if anyone was going to come and clean. Nope! The reviews going back 8 months have the same complaints and pictures. Obviously the owner does not care because the only response to the MANY complaints is "reach out to us so we can help!" Why would the owner expect someone to reach out to them instead of going in there, managing the place, cleaning that place up or shutting it down!
• SJ

  Susan Jay

  Jan 3, 2026
  1.0
  dirty place especially the night crew the food serving area was a mess and every worker is rude
• JG

  Janine Gaffney

  Dec 16, 2025
  1.0
  Your employees here have nasty attitudes. Maybe it’s a corporate issue. Overworked?? Short breaks?? I’m not sure exactly what this store has going on, but there is no reason for an employee to roll their eyes and buck their heads at me because of them accidentally charging me for someone else order on top of mine. I was very polite and understanding about their mistake being made. The response I got in return was so unnecessary and rude. I don’t want my food made by people who act like that. Won’t be coming back
• JM

  Joshua Mauer

  Dec 15, 2025
  1.0
  I came into this establishment while it was quiet. The chips were too salty and not as crunchy as they should be. The ice on the Soda Machine didnt appear to be working and the only choice we could get is coca-cola as the rest of the choices were watered down as was the lemonade and other specialty drinks. The bowl that I got was Luke warm at best. The staff attentive, but lacked motivation in giving phenomenal customer service/quality control. I will not be returning to this establishment until it is cleaned up and the food quality standards are better.

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