Dunkin'

Reviews

• CY

  Chris Young

  Mar 13, 2026
  1.0
  8:40 on a Friday. Total letdown.
• DR

  Divya Rajendran

  Feb 28, 2026
  2.0
  The cashier was not friendly. She was sitting talking to another lady for sometime before she is ready to take order. When she took order whenever I asked questions she was replying very rudely. Most of the times its closed. When it's open they don't treat you well.
• KS

  Kathy Slim

  Jan 24, 2026
  1.0
  Ordered a hot coffee and got iced. Read the tag it says hot!! This Dunkin use to be good but they have gone down hill. Why is it when I use Starbucks it is always on point. Time to find another Dunkin!!! Of note someone picked this order up for me.
• YY

  Yat

  Dec 3, 2025
  1.0
  I usually only stop at this location when I’ve forgotten to go elsewhere, but I feel the need to finally speak up. I’m diabetic, which is important because my orders need to be prepared correctly for my health and safety. Despite being very clear that I cannot have cream or regular sugar, this Dunkin’ has repeatedly ignored my requests. On several occasions, they’ve added regular vanilla syrup even though I specifically ask for the zero-sugar vanilla shot, and I always ask for clarification to make sure they understand. Other times—like today—they didn’t add anything I ordered and just gave me a plain black coffee. It already takes a lot for me to order food or drinks since my diagnosis because I never want to feel like a bother. But my order was simple: hot coffee, no cream, 6 Splenda, and one pump of a vanilla shot. That shouldn’t be difficult, and yet the mistakes happen every single visit. At this point, it doesn’t feel like an accident. Maybe it doesn’t seem serious to others, but for someone like me, this is genuinely dangerous. There have been multiple times where I’ve taken a sip and immediately realized it tasted like straight sugar—only to be told that’s “what I asked for,” even when the printed receipt showed otherwise. I never leave reviews, but after the pattern I’ve experienced here, I feel it’s necessary.
• AG

  Ashley Gonzales

  Dec 3, 2025
  1.0
  Service was horrible! After I ordered on app and it was sent to 2441 NJ route 38 and I came to the right place. They told me I came to wrong place which I disagreed because I followed Google map direction that reached to right place. They still argued with me and told me to go other DD by route 38. So I went and they laughed at me because it was not right place. So I called for refund and said they received order and ready. Really? I can't come back because I have to work. They do not have manager available and refuse refund that they FAILED to provide the order I made order at 6 23 AM. I regret to order it over there and will not recommend anyone there. I felt oppressed when I was right. Well customers are always right and should treat them well no matter how hard it is. I am not satisfied with their customer service today unfortunately....

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