Panera Bread

3.7
334 reviews
Toasted Italiano & Balsamic Chicken Greens with Grains

About

CafeSalad ShopSandwich RestaurantBreakfast RestaurantSoup RestaurantTake Out RestaurantCoffee ShopBakeryRestaurant Delivery ServiceCaterer
From focusing on quality ingredients to serving our food to you in a warm and welcoming environment, Panera Bread is committed to being an ally to our guests. That means crafting a menu of soups, salads and sandwiches that we are proud to feed our families. You don’t have to compromise to eat well. Whether you want to come in and enjoy a coffee and our complimentary Wi-Fi, or order online using Rapid Pick-Up so you can grab something quickly, Panera Bread Butler is here with warmth and welcome. Panera Bread. Food as it should be.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Curbside pickupNot available

Location

Panera Bread
1516 Route 23, Butler, NJ
07405, United States

Hours

Reviews

3.7
334 reviews
5 stars
183
4 stars
37
3 stars
22
2 stars
20
1 star
72

What are people saying?

AI-generated from recent customer reviews

Service Issues

Customers frequently reported slow service, long wait times, and poor customer service experiences, particularly in the drive-thru.

Food Quality

Many reviews highlighted inconsistent food quality, with complaints about missing ingredients, small portions, and overall dissatisfaction with the meals.

Cleanliness

While some customers noted cleanliness in the dining area, others reported dirty restrooms and unsanitary food handling practices.

Staff Attitude

Feedback indicated a mix of friendly and rude staff interactions, with several customers expressing frustration over unprofessional behavior from management.

Pricing Concerns

Numerous reviews mentioned high prices relative to the quality and portion sizes of the food, leading to dissatisfaction among customers.
  • DC
    Douglas Cochran
    Nov 16, 2025
    2.0
    I ordered a Grilled cheese sandwich and tomato soup for pickup. When I got back to my motel which was about a 16 minute drive round trip, my grilled cheese was not even toasted. Might have been on the grill for about 5 seconds. It was like it was just on white bread. Terrible. And the tomato soup didn't have any croutons with it like it shows in the picture, but it was pretty good anyway. I called the store and I did receive a refund for my sandwich, but a very disappointing experience with this location. I'm left wanting for a good quality GRILLED cheese!
  • KA
    Kareem Abdelsalam
    Nov 5, 2025
    5.0
    Nice rest between trips , highly recommend I tried their soup it was amazing
  • BR
    Brian Roth
    Oct 23, 2025
    2.0
    I have gone to this Panera bread many times service is typically slow, however tonight I waited 45mins to order and receive my food which is the longest I have ever waited for drive through food. I have been to many Panera bread locations and this one seems to always be under staffed.
  • JK
    Junn Kanjiru
    Oct 22, 2025
    5.0
    Amazing customer service. Barb is the sweetest!! Gives the best recommendations on the menu and she’s so kind. Always experience great service from her when I visit this place
  • DR
    Duane Reger
    Oct 19, 2025
    5.0
    My family ate there tonight and had the best salads that we've ever had! Absolutely outstanding!

Frequently Asked Questions About Panera Bread

Does Panera Bread accept reservations?

No, Panera Bread does not accept reservations.

What are the operating hours for Panera Bread Butler location?

Panera Bread Butler is open daily from 7:00 AM to 9:00 PM.