Panera Bread

4.0
904 reviews
Toasted Italiano & Balsamic Chicken Greens with Grains

About

CafeSalad ShopSandwich RestaurantBreakfast RestaurantSoup RestaurantTake Out RestaurantCoffee ShopBakeryRestaurant Delivery ServiceCaterer
From focusing on quality ingredients to serving our food to you in a warm and welcoming environment, Panera Bread is committed to being an ally to our guests. That means crafting a menu of soups, salads and sandwiches that we are proud to feed our families. You don’t have to compromise to eat well. Whether you want to come in and enjoy a coffee and our complimentary Wi-Fi, or order online using Rapid Pick-Up so you can grab something quickly, Panera Bread Basking Ridge is here with warmth and welcome. Panera Bread. Food as it should be.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Curbside pickupNot available

Location

Panera Bread
25 Mountain View Boulevard, Basking Ridge, NJ
07920, United States

Hours

Reviews

4.0
904 reviews
5 stars
445
4 stars
246
3 stars
97
2 stars
39
1 star
77

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers reported poor service, including rude staff and long wait times, with some noting a lack of management oversight.

Food Quality

Numerous reviews highlighted issues with food quality, including incorrect orders, stale items, and unsatisfactory portion sizes.

Cleanliness

Several customers mentioned that the restaurant was dirty, with sticky floors and unclean tables, indicating a need for better maintenance.

Staffing Issues

Frequent comments about being understaffed, leading to slow service and long wait times for orders.

Positive Experiences

Despite the negative feedback, some customers praised specific employees for their friendliness and helpfulness, indicating that there are positive interactions amidst the issues.
  • CL
    Caleb Li
    2 days ago
    5.0
    Michael is the man! Keep up the great work at this cafe. Thanks.
  • GW
    Gabe Williams
    3 days ago
    5.0
    Michael at Panera is the man, good dude and hard worker.
  • CZ
    Chloe Zhou
    Nov 14, 2025
    5.0
    Went in to pick up an order that was placed earlier at the wrong time so it was sitting there all day, and they remade the entire thing. Manager was really really nice and food was yummy
  • KC
    Kat C
    Nov 1, 2025
    1.0
    I've had a couple of bad experiences in a row. I only order delivery for lunch at work. They always give you a coupon for inconvenience and you keep ordering (big mistake). My very last order was marked as delivered yet I haven't received it. I got connected with the driver who barely spoke english and kept repeately screaming at me delivered, delivered. I called the store itself and was hung up on multiple times. I disputed the charge through my credit card. After leaving a bad feedback through email, the female manager called me, aknowledged the situation, apologized and promised to address it with the store staff, block the driver from future orders and issue refund on the goods that I haven't received. Fast forward 10 days I'm still waiting to get my money back, no action was taken. I will not order from them again. Shame on the manager as well.
  • GS
    Greg S
    Oct 9, 2025
    1.0
    Horrible, deplorable, low-class, dirty, and in dire need of renovation and new management. Customer service stinks! Ordered food for dinner online, along with a salad with grilled chicken in it, and took it home only to find out there was a salad, but no chicken at all. Called the location and asked for a manager, who advised me they would refund only the chicken portion back to our credit card, and add a free meal up to $15 or so, onto our next online order, which never happened. No refund ever posted to our bank for the chicken we never received, and under our Panera account, there is no free meal offering whatsoever. We were scammed. Should have known better. Last time we were in there for breakfast, there were bugs flying all over the place, and very sticky/nasty floors. We will never go back, not even for free. Avoid at all costs. Not the least bit recommended to anyone.

Frequently Asked Questions About Panera Bread

Does Panera Bread in Basking Ridge accept reservations?

No, Panera Bread in Basking Ridge does not accept reservations.

What are the opening hours for Panera Bread Basking Ridge?

Panera Bread is open from 7:00 AM to 10:00 PM Monday through Saturday, and from 7:00 AM to 9:00 PM on Sunday.