Panera Bread

4.0
917 reviews
Toasted Italiano & Balsamic Chicken Greens with Grains

About

CafeSalad ShopSandwich RestaurantBreakfast RestaurantSoup RestaurantTake Out RestaurantCoffee ShopBakeryRestaurant Delivery ServiceCatererPanera
From focusing on quality ingredients to serving our food to you in a warm and welcoming environment, Panera Bread is committed to being an ally to our guests. That means crafting a menu of soups, salads and sandwiches that we are proud to feed our families. You don’t have to compromise to eat well. Whether you want to come in and enjoy a coffee and our complimentary Wi-Fi, or order online using Rapid Pick-Up so you can grab something quickly, Panera Bread Basking Ridge is here with warmth and welcome. Panera Bread. Food as it should be.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Curbside pickupNot available

Location

Panera Bread
25 Mountain View Boulevard, Basking Ridge, NJ
07920, United States

Hours

Reviews

4.0
917 reviews
5 stars
453
4 stars
247
3 stars
97
2 stars
39
1 star
81

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customers frequently reported poor service, including unhelpful staff, long wait times, and incorrect orders.

Food Quality

Many reviews highlighted issues with food quality, including incorrect orders, stale items, and unsatisfactory presentation.

Cleanliness

Numerous customers noted that the restaurant was dirty, with unclean tables and floors, and inadequate bathroom maintenance.

Staff Attitude

While some staff members received praise for their friendliness, many reviews mentioned rude or disengaged employees.

Management Issues

Several customers expressed dissatisfaction with management's responsiveness to complaints and overall operational efficiency.
  • CC
    C
    1 day ago
    1.0
    Avoid this location if you can. Pick up orders are always 30 minutes late and ALWAYS wrong
  • JE
    Joshua Easley
    4 days ago
    5.0
    This is the best panera experience I have ever had!! The general manager is the nicest manager i have ever met. She gave us the most amazing service the food was above average, and the atmosphere inside was amazing. She came around to check everything was up to our standards and even brought around a sample of their new product.
  • LL
    Layla
    Dec 24, 2025
    1.0
    Not only did they not give us any sides, but they also marked the walnut sandwich as tuna. My brother is allergic and had to use an epi.
  • MS
    Maulik Shah
    Dec 8, 2025
    1.0
    Staff at this location appears to be new and least interested in their work. There was a time when Panera meant quality food and service and customers didn’t mind paying higher prices. Now the service and quality of food seem to have gone down at least at this location. Ordered soup and veggie sandwich for to go. First they threw all food in one bag, all bread open. Asked and was told they only pack larger orders (rest they dump). When opened veggie sandwich at home, it was full of ham. Called restaurant twice to complain and get a refund and manager hung up twice. Ended up throwing entire order in trash. Poor quality food and worse customer service. Old staff was much friendlier and seem to know what they were doing.
  • ZZ
    Ziana
    Dec 7, 2025
    3.0
    I came in and no hello no welcome, the young lady name Jada that assistant me to place my order, she seems very upset very aggravated the whole time that I was placing my order she was huffing and puffing underneath her breathe it just didn't make me feel very welcome this atmosphere I definitely won't recommend anyone nor visit this place once again

Frequently Asked Questions About Panera Bread

Does Panera Bread in Basking Ridge accept reservations?

No, Panera Bread in Basking Ridge does not accept reservations.

What are the opening hours for Panera Bread Basking Ridge?

Panera Bread is open from 7:00 AM to 10:00 PM Monday through Saturday, and from 7:00 AM to 9:00 PM on Sunday.