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Dunkin'

4.1
(429 reviews)

Business Details

(908) 502-7446
https://www.dunkindonuts.com

About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out RestaurantDunkin'
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Basking Ridge, NJ for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
415 King George Rd, Basking Ridge, NJ
07920, United States

Hours

Reviews

4.1
429 reviews
5 stars
248
4 stars
82
3 stars
39
2 stars
11
1 star
49

What are people saying?

AI-generated from recent customer reviews

Staffing Issues

Customers frequently noted that the location is understaffed, leading to long wait times and overwhelmed employees.

Management Concerns

Several reviews highlighted unprofessional behavior from management, including rudeness and poor treatment of staff, which negatively impacted customer experiences.

Service Quality

While some customers praised the efficiency and friendliness of the staff, many reported issues with order accuracy and overall service quality.

Cleanliness

The store was often described as clean and well-maintained, with positive remarks about the cleanliness of the restrooms.

Food Quality

There were mixed reviews regarding food quality, with some customers experiencing stale or poorly prepared items.
  • EK
    Eileen Keefe
    Feb 16, 2026
    2.0
    I live within 10 minutes of 5 different Dunkin’ Donuts stores. This store consistently puts less pumps of flavored syrup in my coffee. I now order it with an extra pump and yet it still tastes like there’s barely any syrup added. Even though it’s the closest drive up location, I rarely go there because they never make it correctly.
  • MV
    Matthew Verdugo
    Jan 7, 2026
    1.0
    I’ve been to this Dunkin’ location multiple times, and the atmosphere is genuinely nice. The store itself feels welcoming, and the food and drinks are solid and consistent with what you’d expect from Dunkin’. That said, the biggest issue here is staffing. Having only two employees trying to run the drive-thru, take front-counter orders, and prepare food and drinks is completely unrealistic. During rush hour, they’re clearly overwhelmed, and it’s not their fault. On top of that, they’re expected to clean the store and handle closing duties, which only adds more pressure and cannot be done with 2 people. Unfortunately, management makes the situation worse. The manager, Ranvir, is rude and disrespectful toward employees, which is so uncomfortable to witness, especially in front of children. Obviously the workers are doing their best under poor conditions, but they aren’t being supported the way they should be.
  • JH
    John Hansen
    Dec 28, 2025
    1.0
    For a dunkin of this size, they only ever have the same basic unchanging menu. Even the tiny ones inside grocery stores have muffins and new breakfasts.
  • AP
    Allison Pine
    Dec 15, 2025
    5.0
    I go through the drive through on my way to work in the morning. I can always trust and depend on having no wait. I’ve timed it and it takes less than a minute to order, pay and roll out! I am so impressed. Imelda is a very professional and helpful employee. She works the drive through window in the morning is always SO efficient and friendly. It makes a difference starting my day with a smile from her and efficient customer service from the whole entire Dunkin’ Donuts Drive through Team! They are SO fast. I see they have great team work. I am a very happy customer. Thank you! God bless you all.
  • IM
    Irma Mulaj
    Nov 30, 2025
    1.0
    Hands down the worst DD. It’s insane that a Manager of a coffee franchise could make buying coffee so difficult. I pulled up one day with my baby sleeping in the car and instead of me screaming my order through the drive-through window I pulled up instead there was no one in back of me and the manager came to the window screaming at me, saying I need to go back on the drive-through line. There’s no way he’s taking my order. I explained to him that my baby fell asleep and that’s the only reason why I pulled up because he was screaming through the drive-through Speaker and adamantly still insisted until I pretty much almost begged him to take my order. Even if It was policy I would have completely understood without him being hostile. I like my coffee a specific way and I order it that way at every single Dunkin’ Donuts yet somehow it’s a problem when I order it here every single time there has not been a single time that I’ve ordered a coffee here that the manager either remembered what I wanted or made it OK. each time it was an ordeal letting me know how a latte is made with attitude. Employees are all very nice but you can tell they’re all uneasy working under this gentleman. Shame I have to keep coming here since it’s the only drive thru in a far distance.

Brand Certified Facts from Dunkin'

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Certified February 22, 2026Yext Knowledge Graph
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