Chipotle Mexican Grill

2.5
181 reviews

About

Mexican Restaurant
Chipotle Avenel is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.

Location

Chipotle Mexican Grill
1560 St Georges Avenue, Avenel, NJ
07001, United States

Hours

Reviews

2.5
181 reviews
5 stars
50
4 stars
14
3 stars
5
2 stars
13
1 star
99

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customers frequently reported rude and unprofessional behavior from staff, leading to a negative dining experience.

Food Quality

Many reviews highlighted issues with food quality, including incorrect orders, overcooked meat, and unsatisfactory portion sizes.

Cleanliness

Numerous customers noted that the restaurant was dirty, with unclean tables and overflowing trash, impacting their overall experience.

Order Fulfillment

There were consistent complaints about long wait times for orders, both for in-store and mobile pickups, with many orders being incorrect or incomplete.
  • RS
    Renee S.
    5 days ago
    1.0
    Let me start by stating this is the worst representation for a chipolte restaurant ever. The counters were dirty and smeared with food residue leading down to the register. The food station was nasty with food all around the open bins and all over the display window. I watched as the employees were fixing orders and sliding the trays right across the contaminated counter like it was clean. No one changed there disposable gloves as it was touching the dirty counter. So germs were just being spread everywhere. No one cleaned the counter, they just kept going. If that was the manager yelling move the line saying pick up the pace, then he should have been more worried about the cleanliness and santitary guidelines. To add the grill was disgusting it look like it has never been cleaned and it had a mound of excess grease and burnt dripping piled up on the back of stove while food was cooking not to mention its in the sight line of the customers when you walk in on line. There were so many health and safety violations in which I blame the manager. As a leader you should assure that you are leading by standards and proper protocols. This was my first & last time going to this location and I encourage others to go in at your own risk. As for the food the rice was hard and the meat dry. I wasted money I did not eat it. No thank you.
  • NN
    Nat
    Jan 1, 2026
    1.0
    i ordered a chicken burrito with extra sour cream and it was mostly rice 🙄 so trash i’m charging it back
  • GG
    G G
    Dec 25, 2025
    1.0
    Like most of the reviews you’re probably gunna want to say away from this location. Honestly since Covid Chipotle in general has gone down hill. I’ve gone 5 times mostly because I was trying to use my free chips and guac points but their system always “messes up”. It’s happened 3 separate times. Tried to use it the other day and they were out of chips. Also walked in one time probably like a half hour before closing they were out of chicken so we left.
  • MN
    Melissa Newman
    Dec 23, 2025
    1.0
    Went Sunday with my niece for lunch. First thing is the places for people to sit and eat were all dirty as well as the fountain drink area. While the food is ok the price of 2 burritos and 2 drinks for $35 is overpriced. Then a customer asked for extra meat on her order and instead of just adding the meat the worker threw the order out and started another. Seems kind of a wasteful practice since food waste is a significant issue. Disappointed and don't think I'll be back anytime soon.
  • EE
    Erika
    Dec 10, 2025
    1.0
    I want to provide feedback on my recent visit to this Chipotle. While most staff were friendly and helpful, I had a negative experience that affected my visit. When we arrived, the chicken on display looked dry and was at the bottom of the tray. Fresh chicken had just come off the grill, and my husband requested that instead. The cook reacted with attitude—rolling her eyes and speaking to her coworker in Spanish, saying, “Why can’t he eat that?” She then delayed preparing the chicken, stepping away to take a drink while we waited, which caused our food to become cold. While I was asking the cashier how much longer it would take and explaining that I was waiting for the chicken, the cook came to the counter uninvited in a combative manner. She spoke to me with attitude, did not apologize for the wait, and made comments about only having two hands and working since early morning. Her behavior made me feel uncomfortable, and it seemed she assumed my African American husband wouldn’t understand what she was saying. I want to note that the other staff, especially the cashier, were polite and apologized for the delay. However, the overall experience was negatively impacted by the cook’s behavior, and the quality of our food suffered. Thank you for your time and attention to this feedback.

Frequently Asked Questions About Chipotle Mexican Grill

What are the operating hours of Chipotle Mexican Grill in Avenel, NJ?

Chipotle Mexican Grill in Avenel is open daily from 10:45 AM to 11:00 PM.

Where is Chipotle Mexican Grill located in Avenel?

You can find Chipotle Mexican Grill at 1560 St Georges Avenue, Middlesex, Avenel, NJ 07001, USA.