McDonald's

3.4
1895 reviews
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Business Details

249 Plainfield Rd (Rte 12A), West Lebanon, NH
03784, United States
(603) 298-9845
http://www.mcdonalds.com/
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About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
249 Plainfield Rd (Rte 12A), West Lebanon, NH
03784, United States

Hours

Reviews

3.4
1,895 reviews
5 stars
547
4 stars
425
3 stars
412
2 stars
171
1 star
340

What are people saying?

AI-generated from recent customer reviews

Cleanliness

Multiple reviews highlighted unsanitary conditions, including dirty bathrooms and overflowing trash cans.

Service Quality

Customers frequently reported slow service, long wait times, and issues with order accuracy.

Food Quality

Several reviews mentioned food being cold, overcooked, or not meeting expectations, with some positive notes on specific items.

Staff Attitude

Feedback varied on staff friendliness, with some praising helpful employees while others noted rudeness and lack of customer service skills.

Ordering Experience

Many customers expressed frustration with the kiosk ordering system and the inconsistency in service, particularly during busy hours.
  • TC
    Tim Cloutier
    1 day ago
    1.0
    Note to self: Go to the other one in Lebanon. Took 20 minutes for food
  • JS
    John Santolucito
    2 days ago
    1.0
    Don’t bother going in the lobby you’ll be ignored until you ethier use the like or can’t then leave
  • JR
    Jonathan Racine
    Oct 30, 2025
    2.0
    It was okay! The food was delicious for a rapid restaurant but they were no real service you need to watch for ure order! Bathrooms were discusting!
  • CS
    Cheryl Schwartz
    Oct 27, 2025
    1.0
    This was the most disgusting McDonald's I've ever been to. Went through the drive thru quickly, and order was correct. Pulled into a spot to eat, and all of the trash cans were overflowing, piles of trash on the ground, went inside for some mayo, and thrash everywhere inside as well. At least 10 kids working in the back. Stood there for 10 minutes and no workers came up front. At least 2 kiosks were non-functional. 4 or more people waiting for orders that were not being brought up front. The tables and floors were all covered with trash.
  • BN
    Brianna Nunya
    Oct 14, 2025
    3.0
    Mcdonalds makes it IMPOSSIBLE to write a review unless you have a receipt. Google stated that mcdonalds store numbers are kept private??.. why?! Regardless, I went to mcdonalds today in lebanon, nh around 1030 this morning. I placed my order, drove up to pay and than drove down to the next qindow to collect my food. I waited 10 MINUTES before they gave me my food. There was no, oh I am sorry it will be a few mins, no acknowledgement, nothing. I even called to see if we could get a response and no answer there. We got the food and it wasn't even worth the wait. The burgers were crunchy and the fries weren't hot and were discolored as if the oil hadnt been changed in a while. Super disappointed and unhappy in this experience.
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Frequently Asked Questions About McDonald's

What are the regular opening hours for McDonald's in West Lebanon, NH?

McDonald's in West Lebanon, NH is open daily from 5:00 AM to 1:00 AM.

When is the delivery service available at this McDonald's?

Delivery service is available daily from 5:00 AM to 12:30 AM.