Taco Bell

Reviews

• GW

  Green Wedge

  Feb 21, 2026
  1.0
  More often than not when I ordered from this particular Taco Bell location on DoorDash they messed up my order in one way or another. Usually, they forget entire items. I ordered four items and they forgot one of them, one of them was burnt and my quesadilla had tomatoes in it somehow. How do you miss a crunch wrap supreme on an order with three other items? If you can, go anywhere else.
• CT

  Cassie T

  Feb 6, 2026
  3.0
  Plz dude I just want my sauces, why are they never in the bag :(
• CM

  Chesney McManus

  Feb 2, 2026
  1.0
  Get your employees attitudes in check, especially that chick with the red hair. Distasteful behavior
• PC

  Patrick Cyr

  Jan 21, 2026
  5.0
  I do have to say... In the past I wasn't all about taco bell. I've been to San Diego where the food is 100% authentic. However, the food isn't half bad. But, this post isn't all about the food. It's about the people and service that you find at taco bell Rochester. I went there out of a whim, like any other person who might have a craving for some Mexican food. Used the app, which is pretty easy.... Even where I don't have any clue what the food is.. At the pick up window, I ask the employee, if they do anything for dogs. Mind you I didn't give any extra details about my Ole boy. He is a 13 yr old service dog, with the most amazing heart. The man said "gee.. Idk, I don't think I have ever been asked this before" a female employee then spoke up and said "yes, we can do a cup of chicken". I received my...... Or his cup of chicken in the bag at no cost... They never questioned about it or him where McDonald's didn't do a single thing. It's not for me. I already bought and paid for my own food. But for this Taco Bell establishment to have a heart for those doggo companions who also help us humans with needs, without even knowing, really speaks loudly. I will continue being an honorable customer. I absolutely will visit again and I hope others will too.
• MN

  Mike Nevejans

  Jan 6, 2026
  2.0
  Told by robot answering orders the Luxe boxes weren't available. Ordered something else after multiple attempts got a real person ordered and drove to the windows and person that took the order. At the windows I saw them preparing the luxe boxes the robot told me weren't available. I asked the person who took my order if I could get the luxe box she said I could but that it was company policy that I can't order at the windows. She said I need to go back thru the drive thru because the company wants to force AI use for orders. I said that didn't work and that she took my order. I said that there were several more cars in line I would have to wait for. She said again she can't take my order. I drive back in line for another 6 or 7 minutes. I get to the speaker at the menu. This time the person who took my first order comes on. I order the luxe box. It takes 4 more mins to get to the drive up windows. I wait about 3 more min at the windows. She hands me a bag. I say I ordered the box. She said everything that goes in the box is in the bag and they are now too busy to use the boxes I saw at my first visit. This is ridiculous! The AI would never let me finish an order before it would ask me to order again. She stopped using it but made me drive around again then I waited at the windows for my order anyway. It looked like there was no coordination between cookers, baggers and order takers. They looked frustrated. The fact they couldn't make up for the AIs mistake is another example there was no captain running that ship. I think I can live without Taco Bell in the future. I thought I would let them know why. I worked for a big and very structured company and local centers could make decisions to keep our customers satisfied. Taco Bell doesn't care abut the customers. They make them guinea pigs for their AI experiment. It's probably about saving money not serving customers it's sad how poorly businesses are run now, fast food especially.

Frequently Asked Questions About Taco Bell