Dunkin'

3.6
353 reviews
Decked Out Lattes

About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out Restaurant
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Rochester, NH for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inNot available
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
95 Farmington Rd, Rochester, NH
03867, United States

Hours

Reviews

3.6
353 reviews
5 stars
151
4 stars
74
3 stars
39
2 stars
22
1 star
67

What are people saying?

AI-generated from recent customer reviews

Service Quality

Numerous customers reported rude and unprofessional behavior from staff, leading to a negative experience.

Order Accuracy

Many reviews highlighted frequent issues with incorrect orders and poor food quality, including stale donuts and burnt items.

Wait Times

Customers consistently complained about long wait times in both the drive-thru and inside the store, often with no acknowledgment from staff.

Staff Attitude

While some customers praised friendly staff, many others noted a lack of enthusiasm and poor attitudes among employees.

Inconsistency

Overall experiences varied greatly, with some customers enjoying their visits while others faced multiple issues, indicating a lack of consistency in service and product quality.
  • CS
    Charlie's Cooking Show
    Nov 3, 2025
    1.0
    I have never before been so intentionally ignored at a counter in my life. When I walked a bit befor 7:00a.m. in there was nobody in line at the counter, I walkes up as the only person in line in a clear line of sight of the 3 people working behind the counter. They had a busy drive through and it appeared that they also had some mobile app slips to fill, so I was patient and attempted to be understanding. I watched as they made 5 or 6 coffees with whipped cream and drizzle to fill the mobile slips that were on the counter in front of me as well as several for tge drive through. I only started to become a bit annoyed when I started to see new mobile slips being printed and placed down on the counter in front of me and they were filling those orders before even looking at me. Also they were constantly taking drive through orders, two of the three were taking drive through orders while I stood there. Only after watching a number of drive through and moble orders that had arrived much later than I did being filled did I finally speak up and ask, " Is this location drive through only?" To no response. So I asked again louder (with a polite yet inquisitive tone) at that point a voice cut through the chaos saying faintly " No we aren't drive through only." So to that voice I responded " Well I am pretty sure that I have been standing here at the counter a lot longer than the people who's orders that you are filling in the drive through." After another 3 or 4 minutes a person came to take my order. It didn't go well. That is a story for another time. Over all I was in the dunkin donuts for about a half an hour from the time that I got in line to the time that my order was incorrectly filled.
  • GS
    Grady Seaward
    Oct 26, 2025
    2.0
    Terrible
  • TB
    Tineka Bilodeau
    Oct 22, 2025
    1.0
    I ordered a medium frozen hot chocolate and it tasted absolutely disgusting like the machine hasn't been cleaned in a year so I brought it back, they gave me another one.And that one also tasted like complete crap.I would not recommend this dunkin's.To my worst enemy, there is definitely a health hazard going on.In that place, the donuts were completely stale.Absolutely disgusting. So I brought my drink to the dunkin' donuts in milton, and they refunded me a new drink and it was absolutely amazing
  • SL
    Sydney Landers
    Aug 24, 2025
    1.0
    Just sat in the drive thru with no one in front of us. The guy at the window had his headset on and was cussing about a mess in there. We yelled multiple times “ can we place and order” after 10 minutes of no response and the guy still cussing into the mic at the ordering station we drove up to the window. There was SIX guys in there working they all looked at us in the window and no one came over. There was no one at the counter. We then yelled hey can we place an order and they again all looked and no one came over. What an absolute disaster. 6 of you and you can’t take an order? Waited at the window for another 5 minutes before just driving away. Absolutely pathetic.
  • CC
    Carolejilene Carlsen
    Jul 12, 2025
    1.0
    For one they have a women working for the company and she likes to drink with minors on the clock and think she is management and isn't. She also has the worst attitude problem and likes to give customers dirty looks. And her name is Rebecca.

Frequently Asked Questions About Dunkin'

What are the operating hours of Dunkin' in Rochester, NH?

Dunkin' in Rochester, NH is open daily from 4:00 AM to 8:00 PM.

Does this Dunkin' location offer delivery and pickup services?

Yes, this Dunkin' location offers both delivery and curbside pickup services.