Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Many customers reported issues with incorrect or incomplete orders, including missing items and wrong food.
Customer Service
Feedback highlighted a mix of friendly and rude staff interactions, with some customers experiencing poor service and unprofessional behavior.
Food Quality
Several reviews mentioned cold or stale food, with some customers expressing disappointment in the freshness and preparation of their meals.
Cleanliness
While some customers noted that the restaurant was clean, others pointed out issues such as sticky floors and unclean tables.
Speed of Service
There were mixed reviews on service speed, with some praising quick drive-thru experiences while others complained about long wait times.
DM
Darren Martin
Nov 24, 2025
3.0
It's McDonald's what really is there to say. The only thing that has changed here since my grandfather time on their prices. It's cheaper to go to a sit-down restaurant
CJ
Courtney Jackson
Nov 20, 2025
3.0
Go here all the time for my girls but they never get my order right when I order. Also, the kids have ZERO customer service skills. Like won't even speak when handing you food out the window.
JJ
Justin
Oct 31, 2025
5.0
Sweet
MM
Mario Moran
Oct 19, 2025
1.0
Always, missing something from my orders, orders are made wrong or missing ingredients.
MP
Megan Patterson
Sep 25, 2025
5.0
I went by McDonald's in Pelham last Friday at 10:30 pm after work. I went through drive thru and saw a few tables of teenagers all smiling, an employee was bringing food to the table with a big smile. It looked like a commercial lol. Line went fast, employees were friendly and food was HOT!
Today I went to get a mcgriddle and the bags got messed up and I got the wrong order. I went back and they knew that there was a screw up they apologized and quickly remade my order. I couldn't be happier with the service.