Business Details
About
Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Details
- Drive-throughAvailable
Location
Hours
Reviews
3.1
887 reviews
5 stars
230
4 stars
175
3 stars
169
2 stars
95
1 star
218
What are people saying?
AI-generated from recent customer reviews
Service Speed
Customers frequently reported extremely long wait times in the drive-thru, often exceeding 30 minutes, leading to frustration.
Order Accuracy
Many reviews highlighted issues with incorrect orders and missing items, indicating a lack of attention to detail.
Customer Service
Feedback on staff behavior was mixed; while some employees were praised for their friendliness, many others were described as rude or unhelpful.
Food Quality
Numerous complaints were made about cold or poorly prepared food, with some customers expressing dissatisfaction with the freshness and presentation.
Management Issues
Several reviews called for corporate intervention, citing poor management and a lack of effective oversight at this location.
- AAAlice1 day ago1.0Extremely disappointed. I ordered a medium fry and was pleasantly surprised to discover it was only filled about halfway (no fries were at the bottom of the bag) Apparently, “medium” now means “sample size.” Prices continue to rise, yet portions seem to be shrinking. If I’m paying for a medium fry, I’d love to actually receive one.
- WPWilliam PerryDec 19, 20251.0Waited in drive through for over a half an hour tonight and they only took 2 orders and when we checked inside they are only 3 people inside ordering. They said they were in a rush but that is a lot. Awful service. I could have gotten an actual restaurant order faster than this.
- PDPhil DeBellisDec 17, 20252.0It's like they want to eliminate The human experience in expect everyone to use the digital screen to order the food. It was an older gentleman in the lobby standing there for about 5 minutes before someone waited on him.. when the woman brought out my food I politely attempted to let her know that this gentleman was standing here for 5 minutes waiting to place an order. She immediately gave me an attitude.. anyways I ordered a large Big Mac meal and this is the fries that I pulled out of the bag.... And after reading some of these Google reviews poor customer service and small food portions are a common practice with this place. you have to be joking
- JMJake MillsDec 13, 20251.0Ordered on the app for drive thru. App says they’ll start preparing my order to have it ready around the time I arrive. Sit at the box for 5 minutes behind other cars, give my order, still get parked and wait another 6 minutes so about 10-15 minutes for “fast” food. Tell me why 3 burgers, 2 small fries, and a total of 28 nuggets should take this long. But hey the person on headset apologized for the super long wait for her to take my order. STOP PARKING CARS TO GAME YOUR DRIVE THRU NUMBERS AND GET BETTER! It’s supposed to be a measure of customer satisfaction and instead you just piss people off.
- NNNybDec 8, 20251.0This specific McDonald's location needs a serious visit from corporate. I'm sooooo close to calling corporate on them. The employees suck, they're so unfriendly, rude, will swear at you. They barely ever give completely correct orders. Everytime I go there, I get treated like trash. This McDonald's is HORRIBLE. I'd literally drive to a different one to avoid Newports McDonald's just because of the employees. It's not all of them, but some regular employees and some managers. Someone needs to step in from corporate because I've complained to managers and they're horrible too! Come on! Let's make this McDonald's like it use to be, better!
Frequently Asked Questions About McDonald's
What are the regular opening hours of McDonald's at 20 John Stark Hwy, Newport, NH?
McDonald's in Newport, NH is open daily from 6:00 AM to 11:00 PM.
Does this McDonald's location offer drive-thru service?
Yes, McDonald's at 20 John Stark Hwy has a drive-thru open daily from 6:00 AM to 11:00 PM.
Can I order McDonald's for delivery online in Newport, NH?
Yes, you can order McDonald's delivery online at https://mcdonalds.order.online/business/-5579.
What mobile ordering options are available for this McDonald's?
You can order quickly via the McDonald's App available on iOS and Android, with links at https://apps.apple.com/us/app/mcdonalds/id922103212 and https://play.google.com/store/apps/details?id=com.mcdonalds.app&hl=en_US.
Does this McDonald's support payment via Apple Pay and Android Pay?
Yes, this McDonald's accepts multiple payment options including Apple Pay, Android Pay, Visa, Mastercard, American Express, Discover, and cash.
What services does this McDonald's location provide?
Services include drive-thru, McDelivery, mobile ordering, gift cards, mobile offers, and WiFi.
What options are available for picking up orders at this McDonald's?
This McDonald's offers curbside pickup service for your convenience.
Which nearby fast food restaurants are close to McDonald's at 20 John Stark Hwy?
Nearby fast food options include Krispy Krunchy Chicken and Plaza Pizza, which are ideal if you're looking for alternative quick meal choices after visiting McDonald's.
Are there places nearby to fuel your vehicle or shop while visiting McDonald's?
Yes, there is a Mobil gas station nearby for fueling and convenience needs, as well as Dollar General and Ocean State Job Lot for shopping opportunities.
What local services are accessible near the McDonald's at 20 John Stark Hwy?
Nearby, you can find the Public Defender Program for government services, Newport Health Center and New London Hospital Sports for medical needs, and Wags and Wiggles for pet adoption and community services.