Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.
Numerous customers reported issues with incorrect orders and missing items, leading to frustration.
Food Quality
Many reviews highlighted declining food quality, with complaints about cold, stale, or poorly prepared items.
Service Issues
Customers experienced inconsistent service, with some praising friendly staff while others reported rudeness and poor communication.
Cleanliness
Several reviews mentioned cleanliness concerns, including dirty floors and unsanitary conditions.
Wait Times
Long wait times at the drive-thru and for food orders were frequently noted, contributing to negative experiences.
AK
Adriana Kasper
Jan 20, 2026
2.0
Food is normally fresh but they never speak up, mumble everything and then make my food wrong everytime🙄
AC
April Collier
Jan 1, 2026
3.0
To hot inside
JB
J B
Dec 28, 2025
3.0
Good chili
Counter attendant had difficulty filling orders.
Clean.
Good attitudes.
UU
unknown
Dec 12, 2025
1.0
i ordered 4 meals for me and my friends. we were missing a fry and her burger had ketchup on it when she asked for none. so we went back through. this guy with a man bun (no hair net or anything mind you) was working and gave us a bunch of attitude through the speaker. while driving up to the window my friend checked her burger and found a hair in her burger. she asked for her burger to be remade and showed the worker the hair. he snatched the burger out of her hand and yelled at us to pull up to the gate to wait and he slammed the window shut in our face. he gave us both burgers remade and still no fry. the other guy that was working and brought it out to us the second time tho was much nicer and actually had manners
PM
Patrick Morin
Dec 3, 2025
2.0
I take no joy in saying this as I have loved Wendy’s for my whole life and have gone to this specific Wendy’s for several years no with no problems. But as seems to be common with all fast food restaurants as of the past few years, the quality has nosedived. I got the spicy chicken sandwich and the meat was gummy, almost un-eatable. The junior bacon cheeseburger which is my go to item was almost room temp when I got it at the drive thru and the meat was just low quality, just by look, feel and taste. Also the transition from real pieces of lettuce to shredded lettuce seems like a small change but is a clear calling card of a company trying to shave more money where they can at the expense of quality. No issues with the employees, the ordering at the drive thru was quick and painless. This is an ongoing issue of demanding higher and higher costs for rapidly declining quality. Will be my last Wendy’s trip for a good while I fear.