Taco Bell

Reviews

• JH

  Jonathan Hussey

  Nov 3, 2025
  1.0
  Always the slowest fast food restaurant in the area. Just tonight I ordered on the app through drive through and the worker at the window told me to come inside and wait for it. I couldn’t care less about their drive through times, if you can’t make the food in a timely manner, management needs to know this. Extremely disappointed as always.
• SD

  Sean Dunn

  Nov 2, 2025
  1.0
  waited 45 mins for “fast food” workers looked at us for like 30 minutes while at the counter trying to pay. Yet none of them tried to help at all. They said they were super busy while only 1 other customer was inside and the drive thru was empty
• LM

  lana meaney

  Nov 2, 2025
  2.0
  went through the drive through to get some lunch. the robot was not helpful at all when trying to order, so the worker had to come in. when paying for my food, the worker had me go park and come in as the food would take a couple minutes. what is the point of drive through if your gonna make me come in. the food was good but they couldn’t even bother to cut my quesadillas
• SD

  Starsea Deoss

  Oct 26, 2025
  1.0
  If I could rate a zero I would. Awful experience. Zero customer service skills. Don't waste your time going to this location. Didn't rate the food because I didnt end up keeping my meal. I went throught the drive thru, intentionally for ease, convenience, and time saving. The drive thru was quick... however, they messed up my order. Normally I'd just drive away and deal with it being wrong, even though I paid for something different. But this was a simple 3 black bean taco order with extra veggies on top, that was an absolute joke of a mess-up instead. What I received was 3 empty taco shells with the equivalent to a thumbs worth of refried beans smeared inside. Not black beans like I ordered, no lettuce, no tomato, no onion. Would you happily pay over $9 for 3 empty taco shells with a sneeze of the wrong beans? I went inside to show them and ask for it to be remade/rectified. There were 6 employees working and not a single one wanted to come to the counter to help a single customer. After a solid wait, eventually one came over, she didnt seem to see a problem with the tacos which makes me concerned with what other poorly made lack of substance items they are giving other guests. She seemed annoyed that I was unhappy, but said they would remake it. I then proceeded to wait 20 minutes for no re-make to ever appear. During that time they accumulated 7 other customers at the counter waiting to be helped: either with door dash pickups or paying with cash, both of which needed employee assistance. Multiple employees made eye contact with me + other guests, and proceeded to ignore us all. When one employee finally came over she helped 2 of the couples then went back to ignoring the rest. When she finally came back out to the counter she didnt seem to remember what I was even standing there waiting for. At that point I had waited over 20 minutes for 3 simple tacos, it wasn't worth it at that point, so I asked for a refund. She radioed about the refund and again seemed annoyed that I was asking for that. The tone was that somehow I was the inconvenience, even though I did nothing wrong. Frustrated, disappointed, and a bit shocked at the major decline in not just customer service skills, but just plain people skills of this team. 10/10 will not be going back to this location, unfortunately. 10/10 also suggest saving your time, money, + the headache by doing the same.
• CS

  Crystal Sanville

  Oct 22, 2025
  2.0
  Went to the drive through and was stuck talking to AI and it messed up my order. I was so annoyed I accepted my fate and just got what it ordered. Went to the window and I asked the girl with the headset on why she couldn’t take my order. She said cause it’s easier, I then asked for who? She said “me” and shut the window. Chelsea needs a lesson in customer service or to be trained correctly. If you’re paying them hourly why do you have AI available to do their job? I can’t decide what part of this experience annoyed me more, talking to a robot who can’t get an order right or dealing with the audacity of someone who hates their job. AI is killing work ethic and it shows.

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