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From focusing on quality ingredients to serving our food to you in a warm and welcoming environment, Panera Bread is committed to being an ally to our guests. That means crafting a menu of soups, salads and sandwiches that we are proud to feed our families. You don’t have to compromise to eat well. Whether you want to come in and enjoy a coffee and our complimentary Wi-Fi, or order online using Rapid Pick-Up so you can grab something quickly, Panera Bread Concord is here with warmth and welcome. Panera Bread. Food as it should be.
Customers have reported inconsistent food quality, with some items being fresh and well-made, while others were stale or poorly prepared.
Service Issues
Many reviews highlight long wait times and poor service, particularly during busy hours, with some customers experiencing delays in order fulfillment.
Pricing Concerns
Several customers expressed dissatisfaction with high prices relative to portion sizes and food quality, feeling that the value has decreased.
Accessibility Problems
Multiple reviews noted accessibility issues, including blocked entrances and inadequate handicap accommodations.
Cleanliness and Atmosphere
While some customers appreciated the clean and cozy atmosphere, others mentioned crowded conditions and poor layout affecting the dining experience.
RC
Robert Cox
Nov 9, 2025
4.0
Bread seemed a bit stale.
PF
Paul FromBow
Oct 27, 2025
1.0
This place has truly gone downhill. Prices are high, portions are snidgy, bread is NOT FRESH. I had french onion soup and it had stale croutons as the bread and little strings as the cheese! When I had a bread bowl, the bread was clearly NOT FRESH. The place is now crowded for dine in.
KS
Kevin S
Oct 14, 2025
3.0
I am yet to have a good experience here, food is just not great for price.
CG
Christina Goding
Sep 14, 2025
3.0
Our first time ever ordering lunch from Panera and our first time ordering from this one. Made an online order at 12:20 and was given the option of ASAP or 12:50 or later. We decided on 12:50 and when the order was placed they estimated it would be 12:52. Ok, no problem. When we showed up at 12:50, it was still showing as "Received" but was not even being made. We waited for 15 minutes before seeing that it was being made. Finally at 1:12pm, we received our order, a full 20 past the pickup time and almost a full hour after ordering.
On the plus side, it was fresh and well made. I don't mind paying the inflated prices because it's like that everywhere you go. With that said, the layout of this Panera is terrible. While waiting for food, you were directly in the way of people trying to order at the front desk, and the pickup area is so narrow that everyone was rubbing elbows trying to get out of the pickup area with their order. Staff seemed attentive and busy and the place was fairly clean. I would return just because the food was good, but would hope that next time the order is on time.
JV
J Valentine
Aug 25, 2025
5.0
Always good. Long wait time during the rush, but thats to be expected