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Dunkin'

3.0
(250 reviews)

Business Details

1 Whitney Rd, Concord, NH
03301, United States
(603) 406-2385
https://www.dunkindonuts.com

About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out RestaurantDunkin'
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Concord, NH for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
1 Whitney Rd, Concord, NH
03301, United States

Hours

Reviews

3.0
250 reviews
5 stars
85
4 stars
34
3 stars
25
2 stars
17
1 star
89

What are people saying?

AI-generated from recent customer reviews

Service Quality

Numerous customers reported rude and unhelpful staff, with many experiences of incorrect orders and poor customer service.

Speed of Service

Many reviews highlighted consistently slow service, particularly in the drive-thru, with long wait times leading to customer frustration.

Order Accuracy

Frequent complaints about incorrect orders and food preparation, with customers expressing dissatisfaction over receiving the wrong items.

Staff Training

There is a clear need for better staff training, as many reviews mentioned employees lacking knowledge about menu items and proper customer service etiquette.

Cleanliness

Several customers noted that the location was often dirty and poorly maintained, contributing to a negative overall experience.
  • SL
    Scott Leatherdale
    Feb 10, 2026
    1.0
    It's dunkin donuts. It's rare to find a good one or one that uses fresh coffee for customers. The hashbrowns were half cooked, All 3 orders. All the sandwiches were like warm so the cheese didn't even melt. And the coffee, if you can call it that, was definitely not a fresh pot and out of 4 coffee's that were ordered, they managed to screw up all for coffee's. Regular cream and sugar you would imagine is a common thing so their would be more practice, but that's not the case when your coffee is the color of dark milk and had a half sugar at most. Safe to say that dunkins needs to have employees at least pass some sort of "coffee test" and "food heating" tests or microwave button and toaster tests. It's dunkin donuts though. They aren't what they used to be so I always try to find a better alternative, but when you're traveling, it's not so easy and a toss up and 85% chance the dunkins you choose is going to be a bad experience. You can buy a $25-$35 coffee mugs though. They don't last that long, but they have them.
  • JG
    Jeffrey Gelinas
    Feb 4, 2026
    5.0
    I've worked near this store for four years now, and the area is being commercially built up more and more each year. The team at this location is constantly up against it with the increasing foot traffic coming through the area. They have grit, and despite the heavy times they face, are always kind. It seems as though their manager could schedule them some help for the busy times because sometimes, they are so few and us customers are so many, I can see many customers get antsy and discouraged at how long it can take to be served. But that doesn't go against the team that's there, as they don't stop hustling while providing excellent customer service without complaint. I'm impressed by this team and this is for you all who are grinding (no pun intended) it out back there making sure we are provided with the caffeine we so badly need! Thank you!!!
  • DD
    Damian Dineen
    Feb 1, 2026
    1.0
    Not one person knows how to make a coffee and gave us attitude when asked to remake. Will be avoiding this place in the future
  • JG
    Jazmin Grass
    Dec 15, 2025
    1.0
    absolutely appalling!! came here 12/15 waited 15 minutes at the speaker she finally came over and was sighing and scoffing at me my whole order i understand we all have bad days but this is your job that you chose so be kind and a better person i won’t be returning to this dunkin and will definitely spread the word i can see why they have a 2.9 star review
  • AA
    addi
    Dec 7, 2025
    1.0
    this specific dunkin donuts actually sucks, don't recommend ordering here at all. they're slow and mess up food quite often.

Frequently Asked Questions About Dunkin'

What are the operating hours for Dunkin' in Concord, NH?

Dunkin' in Concord, NH is open daily from 4:00 AM to 9:00 PM.

Where is Dunkin' located in Concord, NH?

Dunkin' is located at 1 Whitney Rd, Merrimack, Concord, NH 03301, USA.

Brand Certified Facts from Dunkin'

Dunkin' partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified February 22, 2026Yext Knowledge Graph
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