McDonald's

3.1
1239 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
419 West 27th Street, Scottsbluff, NE
69361, United States

Hours

Reviews

3.1
1,239 reviews
5 stars
276
4 stars
256
3 stars
254
2 stars
161
1 star
292

What are people saying?

AI-generated from recent customer reviews

Service Issues

Customers frequently reported long wait times, incorrect orders, and poor customer service, particularly during busy hours.

Food Quality

The quality of food was inconsistent, with many complaints about cold, poorly prepared, or unsanitary food.

Cleanliness

Several reviews highlighted cleanliness issues, including dirty tables, bathrooms, and concerns about food safety.

Staff Attitude

There were multiple mentions of rude or inattentive staff, contributing to a negative customer experience.

Positive Experiences

Despite the negative feedback, some customers praised specific staff members for their friendly service and noted instances of good food quality.
  • CT
    Cheryl Eagle Track
    Dec 31, 2025
    5.0
    Love The service since they got new people working for them
  • SB
    Sammy Brown
    Dec 18, 2025
    1.0
    Went to drive-thru to go get my food, waited 25 minutes to get through a line of 4 cars, felt super super rushed even though they were getting our food out as slow as possible. tried checking my bag after they tell me to pull up front but they guy didn’t even try to wait to make sure they had gotten everything. got home and saw that they had forgotten two burgers. tried calling the phone number but the phone number didn’t work and due to me living out of town, I couldn’t go inside and complain. was a really shitty experience after having a real shitty day.
  • DL
    Deanna Ledbetter
    Dec 3, 2025
    1.0
    The overnight chick is very rude And there another rude 1 early morning. And frys are staled and refried also. Order is always wrong but dont want my food sabotage by asking for it to be made correctly.
  • PC
    Paul Craig
    Dec 2, 2025
    1.0
    Service is absolutely terrible and if you have any issues with your order don’t expect help
  • MM
    Madison Simon (Mads)
    Nov 22, 2025
    1.0
    I got a large strawberry and banana smoothie and the guy totally bs'ed me I got a large drink pepsi and they told me that my small smoothie was a large! Like totally I'm not seeing a small drink in front of my eyes I've ordered so many times here for a large smoothie basically got scammed of my money! And they gave me someone else's receipt 🙄 not surprised

Frequently Asked Questions About McDonald's

What are the regular in-restaurant operating hours for McDonald's at 419 West 27th Street, Scottsbluff, NE?

The McDonald's at 419 West 27th Street is open daily from 5:00 AM to 11:00 PM.

When is the drive-thru service available at this McDonald's location?

Drive-thru is available every day from 5:00 AM to 1:00 AM at this McDonald's.