McDonald's

3.1
1229 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
419 West 27th Street, Scottsbluff, NE
69361, United States

Hours

Reviews

3.1
1,229 reviews
5 stars
274
4 stars
255
3 stars
252
2 stars
160
1 star
288

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customers frequently reported poor service, including incorrect orders, long wait times, and inattentive staff.

Food Quality

Food quality was inconsistent, with many reviews mentioning cold, poorly prepared, or incorrect items.

Cleanliness

Several customers noted cleanliness issues, including dirty tables and unsanitary conditions in the play area.

Staff Attitude

Customer interactions with staff varied, with some praising friendly service while others reported rude or dismissive behavior.

Management Response

While some customers appreciated the professionalism of certain managers, many expressed frustration with management's handling of issues.
  • EE
    ELizabeth
    Nov 13, 2025
    1.0
    Id like to know how t his McDonald's is passing their health inspections when the managers do not even speak English??? I've never seen anyone in that store wash their hands before they make their food. Its a dirty restaurant
  • AJ
    Alex J
    Nov 4, 2025
    1.0
    Waited 10 minutes for 3 simple things as they did orders behind me first and forgot about my order
  • RT
    rez thaBarber
    Oct 25, 2025
    5.0
    I visited McDonald's last night and was impressed with their speed despite being busy. Unfortunately, they forgot my large order of french fries. The manager outside was courteous and offered to bring them out to me. After waiting, I went inside and witnessed the manager handling an irate customer professionally, despite the customer being unreasonable about onions on his cheeseburger. I was very impressed by the way he handled that situation. I know it's not easy running a store. Mistakes do happen I don't know who these new people are working there but they're doing an amazing job. Keep up the good work
  • YY
    Yexssy
    Oct 19, 2025
    5.0
    I went to eat there yesterday, I was served very well by a very handsome guy, Jonathan, his service was 10/10 and he works very well, this guy is very handsome btw.
  • AD
    Allen Duke
    Sep 12, 2025
    2.0
    We sat in drive thru after paying for 20 minutes waiting in the “parked” stall for our breakfast. It consisted of a Diet Coke, Vanilla coffee and two sausage McMuffin’s. I walked into the restaurant and it was very evident they had cleared the order and had no clue what we had ordered. Another 19 minutes waiting while breakfast was made again, we left and then realized they had given us the wrong sandwich’s only reason they received 2 stars is because they got our drinks right but 40 min! What a joke!

Frequently Asked Questions About McDonald's

What are the regular in-restaurant operating hours for McDonald's at 419 West 27th Street, Scottsbluff, NE?

The McDonald's at 419 West 27th Street is open daily from 5:00 AM to 11:00 PM.

When is the drive-thru service available at this McDonald's location?

Drive-thru is available every day from 5:00 AM to 1:00 AM at this McDonald's.