Subway

3.7
232 reviews

About

Sandwich RestaurantFast Food RestaurantRestaurantTake Out RestaurantCatererSubway
Your local Ralston Subway® Restaurant at 5170 South 72nd St. brings bold new flavors and classic favorites to guests every day. Enjoy our famous Footlongs, 6" sandwiches, wraps, and salads, ordered quickly in the app or online, through convenient delivery, in-restaurant dining, or curbside pickup. We’re proud to offer a fresh alternative to typical fast food with fresh-cut veggies, tasty proteins, fresh-baked bread, and delicious cookies. We’re also here for your catering needs. All Subway® Restaurants are independently owned and operated by business owners who employ talented Sandwich Artists™.

Details

  • Dine-inAvailable
  • Drive-throughAvailable

Location

Subway
5170 South 72nd St., Ralston, NE
68127, United States

Hours

Reviews

3.7
232 reviews
5 stars
108
4 stars
47
3 stars
20
2 stars
13
1 star
44

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback indicates inconsistent customer service, with some employees being friendly and helpful while others are reported as rude and unprofessional.

Order Accuracy

Many customers experienced issues with incorrect orders, including wrong items and missing ingredients.

Cleanliness

The store is generally reported as clean, but there are concerns about food safety and hygiene practices.

Speed of Service

Service speed varies, with some customers noting quick service while others experienced long wait times and delays.

Food Quality

Food quality is inconsistent, with some customers enjoying fresh and well-prepared sandwiches, while others reported stale bread and poorly made items.
  • JS
    Jessi Sherman
    Jan 3, 2026
    1.0
    We asked for ice cream after our meal. They told us they were out of every flavor we asked for except mint chocolate chip. They lifted lids and there was plenty of ice cream to scoop. They said they dont have malts as on the sign but could make a shake from the mint chocolate chip. That is the runniest shake I've had and tasted more like milk than the mint. We threw it away. Def wouldn't recommend. It is 520pm on a Saturday and we were the only ones in the store.
  • KB
    Keith Bird
    Nov 9, 2025
    1.0
    How many stars do you get when you are supposed to open 1 hour 40 minutes ago but you're still closed. Maybe missed daylight savings from a week ago?
  • NV
    Nana Corys Gypsy Van
    Oct 6, 2025
    4.0
    We love the service. Its welcoming and friendly. The food is quick and affordable.
  • JP
    Jeff Palensky
    Sep 5, 2025
    5.0
    Employees are always friendly and do a great job!!!
  • TW
    Tawny Walker
    Aug 30, 2025
    1.0
    ALREADY REPORTED THROUGH WEBSITE AND GOT EMAIL IT WAS RESOLVED WHEN NO IT HAS NOT BEEN AS NOBODY HAS COMMUNICATED WITH ME. This is the first time we have ordered from this location. My husband and father don’t eat Jimmy John’s (bread is too hard for them) so I ordered them sandwiches ahead of time (around 11:30 am) to be picked up at 5. Upon arrival (5:15ish) the subs were still not done. I was greeted by Julian who asked me if I’d like a different sub as their meatballs weren’t warmed yet. I said no as it should have been called about if not able to make as it was supposed to be done earlier and ready to go. I had to stand around until that was made. I was handed the subs at 5:26 pm. I got home to grab my children, husband, and father to go to an event we were now running late to. My husband went to take a bite out of his sandwich and it was the hardest bread he’s ever ate. I immediately called the store to ask why they thought putting this sub on hard bread was going to be okay. I was told that he thought it was hard but they didn’t have any more bread prepped. That sometimes the bread holder doesn’t close all of the way which can make the bread hard. He apologized. I told him it was okay but I did want to be refunded for my sandwich and the whole experience was just uncalled for. Of course there was no manager in and every time I’ve called up he/she wasn’t in. I tried putting in a complaint online but got an email stating it’s been resolved when no it has not been. Nobody has called and nobody has communicated with me about the issue at hand. Subway has just gone completely down hill over the last couple of years. With having competitors galore, you’d think you’d get back to customers who prefer you; until they don’t.

Frequently Asked Questions About Subway

Where is Subway located in Ralston?

Subway is located at 5170 South 72nd St., Suite 101, Douglas, Ralston, NE 68127.

What are the operating hours of Subway at 5170 South 72nd St.?

Subway is open daily from 9:00 AM to 10:00 PM.