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Dairy Queen Grill & Chill

3.8
(597 reviews)

Business Details

6809 S 84th St, Ralston, NE
68127-4103, United States
(402) 339-8600
https://www.dairyqueen.com/

About

Fast Food RestaurantIce Cream ShopDairy Queen
Soft-serve ice cream & signature shakes top the menu at this classic burger & fries fast-food chain.

Details

  • Drive-throughAvailable
  • RestroomAvailable
  • Welcomes familiesAvailable
  • Kid friendlyAvailable

Location

Dairy Queen Grill & Chill
6809 S 84th St, Ralston, NE
68127-4103, United States

Hours

Reviews

3.8
597 reviews
5 stars
263
4 stars
156
3 stars
63
2 stars
36
1 star
79

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers reported poor service, including rude staff and incorrect orders, leading to frustration and dissatisfaction.

Food Quality

Numerous reviews mentioned cold or reheated food, incorrect orders, and issues with food preparation, resulting in disappointment.

Cleanliness

Some customers appreciated the cleanliness of the dining area, while others noted that tables were not properly cleaned.

Order Accuracy

A significant number of reviews highlighted issues with order accuracy, including missing items and incorrect customization.

Positive Experiences

Despite the negative feedback, there were several positive comments about the quality of ice cream and friendly staff at times.
  • LL
    Luclario
    2 days ago
    5.0
    Dankadees
  • SL
    S L
    Feb 20, 2026
    1.0
    Stopped because I had a coupon for $2.00 off in a stack burger. Their double was too big so ingit. Single and that was $13.99. The double was also $13.99 so there's that. Then when used the coupon for just the one combo the order totaled $13.15 total with $2.00 coupon and grand total was 13.15 which includes a tax of $1.16. The burger was ice cold, the cheese still kept it's form. There was a super hard bone like piece that I found while chewing and nearly broke a tooth. Fries were regular. They we ok. A little less than expected for restaurant prices. All in all I'm very disappointed in this location. Every time I go to this particular DQ there is always an issue of one kind or another. Last couple times is orders a blizzard a specific way and each time they blew it.. Now using a coupon of a restaurant prices burger and it's ice cold and had a bone or rock in it! I didn't bother to call and let them know because they never get it right anyway and just not worth the price and the food just always has problems one form or another. And, they really don't bother with a custom response. It's generic with no regards to the individual issues.
  • CW
    Chelsey Winheim
    Feb 15, 2026
    5.0
    Best DQ Always stocked the coolers, food always great, customer service amazing, and store clean!
  • DL
    Don Lerdahl
    Jan 30, 2026
    5.0
    Clean and well kept dining room and restroom. Madison took my order with a smile on her face and in her voice.
  • TS
    Taylor Sidzyik
    Dec 21, 2025
    1.0
    Ordered a large butterfinger blizzard, with EXTRA butterfinger just for this exact reason, and ended up just getting a large cup of ice-cream with probably less butterfinger than a regular. $9.30 for just ice-cream with a little butterfinger. Never coming back to this location.

Brand Certified Facts from Dairy Queen Grill & Chill

Dairy Queen Grill & Chill partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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