Pizza Hut

3.6
339 reviews

About

Pizza RestaurantFast Food RestaurantChicken Wings RestaurantTake Out RestaurantRestaurantRestaurant Delivery Service
Find your nearby Pizza Hut® at 11336 S. 96th St. in Papillion, NE. You can try, but you can’t OutPizza the Hut. We’re serving up classics like Meat Lovers® and Original Stuffed Crust® as well as signature wings, pastas and desserts at many of our locations. Order online or on the mobile app for carryout, curbside or delivery.

Details

  • Cash onlyNot available
  • Accepts checksNot available
  • Curbside pickupAvailable

Location

Pizza Hut
11336 S. 96th St., Papillion, NE
68046, United States

Hours

Reviews

3.6
339 reviews
5 stars
148
4 stars
67
3 stars
28
2 stars
24
1 star
72

What are people saying?

AI-generated from recent customer reviews

Service Issues

Numerous customers reported long wait times, incorrect orders, and poor customer service, including being hung up on and unresponsive staff.

Order Accuracy

Many reviews highlighted problems with order accuracy, including missing items and incorrect food preparation.

Delivery Problems

Customers frequently experienced delays in delivery, with some orders taking over two hours to arrive or not arriving at all.

Positive Experiences

Despite the negative feedback, some customers praised the food quality and friendly service, noting specific staff members who provided excellent service.

Management Concerns

Several reviews pointed to poor management practices as a root cause of the ongoing issues, including staff retention and operational inefficiencies.
  • CM
    Chelsea Moses
    3 days ago
    1.0
    Can wait in the drive thru window for 15-20 minutes…workers making eye contact and walking by anyways…. Don’t want to open the window I guess. Then they finally answer and it turns out pizza will be 20 minutes later than planned :) Go here if you’d like a car full of hungry, screaming kids!!
  • TP
    Tiffany Potter
    Nov 14, 2025
    2.0
    2nd time ordering delivery from this location and it will be the last. The 1st time, one pizza was great but the other one was over cooked and didn't have enough sauce. This time, delivery was estimated at 60 minutes, but it was well over that before we found out that it would be delivered via door dash and the door dash driver still hadn't picked it up. Once we received our pizzas, they were thankfully not cold, but weren't hot either. We might do carryout in the future, but not delivery again from this location.
  • SH
    Sal Holguin
    Nov 11, 2025
    1.0
    On October 31st, my wife had ordered 10 pizzas online for an event we were having several hours before our 5:30pm pick up time. I got there a couple minutes before 5:30pm to pick up the order. They were very busy. I waited in line about 20-25 minutes before getting to the cashier. My wife had received a confirmation text at 5:30pm saying the pizzas were ready. When I got to the cashier around 5:50p.m. they told us our order came in after the cutoff time of when they ran out of large product. Apparently they ran out of large pizzas. They never called us or communicated in any way there was an issue with our order until I got to the cashier around 5:50p.m. We had to scramble to find food elsewhere. The cashier happened to the the General Manager. She said they could refund our order. I would not recommend anyone depend on this place for any events. I will not be coming here again. This was a horrible experience. Not just for me either. There were two customers before me who cancelled their orders due to long wait times.
  • 22
    2020wobe
    Oct 31, 2025
    1.0
    I ordered two pizzas as I went through to pick them up at the window I was told that it would be 15 more minutes so I went to the back of the line and waited again. I finally got waited on after almost 2 hrs and as I was leaving I checked the pizzas and they were cold!!! Never again will I order anything else from Pizza Hut! There are to many other options of places to eat at. I realize that I don’t carry much weight as only one person but I can’t imagine that all of the other people who were waiting in line are very happy either. You got your last $40 out of me!!!
  • DH
    Dan Hoffmann
    Oct 29, 2025
    1.0
    Can not recommend this location or Pizza Hut as a whole. Has a history of not giving all items in an order. They had tried to make it right and when I came in to pick up the order we were greeted by an employee giving the middle finger to the phone and complaining about having to talk to the customer. Only one person was really trying to get work done. Our order of course was not on time and we had to wait 15 minutes past the promise time. Then I had gotten an email from Pizza Hut to apologize about the long wait time for a free pizza. The coupon expired on 10/30/25. I placed the order on 10/29/25 but the coupon would not work online. I went ahead and selected for store pick up. When arrived the manager said he could not do anything about the coupon. So I said keep the pizza, this is not my fault. Instead of trying to make it right, it was another issue to add to the list. They are not customer focused at all.

Frequently Asked Questions About Pizza Hut

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