Pizza Hut

Reviews

• DF

  Dennis Forgrave

  Dec 24, 2025
  1.0
  I waited in the drive thru for 8 minutes and was not acknowledged. They could have told me they were busy. I went inside and there were about another 10 customers waiting. The workers were clearly stressed and were having a hard time. After waiting an hour, I left and will be initiating a chargeback for food I never received. I feel bad for the crew working but there were clearly some leadership issues.
• FF

  Faylene Frampton

  Dec 24, 2025
  1.0
  ⭐️ 1 Star I had an extremely frustrating experience at this Pizza Hut. I calmly explained my order multiple times, but the employee still did not understand it. When I expressed frustration after repeating myself several times, I was told my order could be refused “because of my attitude,” even though the issue was ongoing miscommunication—not rudeness. To make matters worse, I then had my mother call the store to place the order instead. The phone went unanswered for over 20 minutes, during which time I watched the same employee sitting in her car outside after her shift rather than answering the phone or directing the call to someone else. This situation felt unprofessional, dismissive, and completely avoidable. Customers should not be refused service because an employee doesn’t want to deal with confusion, and unanswered calls reflect poorly on management. I won’t be returning to this location.. 2nd pizza hut in 24 hours my family is done.
• DY

  D Y

  Dec 20, 2025
  1.0
  Haven’t been able to get my pizza the last 2 times. Says 25 minute wait when order on line, get in line and wait 15 more mins to be told my order hasn’t been started yet, and or they are out of personal pans. So I waste an hour to be told I can cancel my order or wait another hour. I’m done with this place. Bellevue is farther away, but I’ll start driving there. Where’s management?!!
• SS

  Super1GRANDSON

  Dec 17, 2025
  1.0
  Ordered on line, went to drive through and was told the ovens were not working. They had already taken the money out of my account and on the app you have to give a phone number. No one called to say the ovens were not working. She said she put the money on account . I don’t want that as I will not be ordering Pizza Hut again. I want a refund in my bank account. This Pizza Hut has so many problems. I given so many chances and I’ve had enough.
• DN

  David Nelson

  Dec 12, 2025
  1.0
  Worst experience I've ever had at a restaurant. On December 3, I ordered two personal pan pizzas for pickup. The website said the pizzas were ready. I waited in line because ahead of me, another customer was stuck because the employees didn't know how to use Book-It coupons, even though Pizza Hut has run that promotion since I was a child. When it was my turn, I gave them my name and the employee confirmed I had ordered them but he couldn't find them after glancing in the warmer. I waited, assuming he would be getting help or having the pizzas remade. I was wrong. When I got his attention again, he once again asked for my name. After about 25 minutes (you read that right), he asked me what I had ordered and at that point, I was under the impression that the pizzas were at least being remade. I was wrong again. After another 20 minutes, it became clear that they were not actually remaking the pizzas. I got his attention again. He once again looked in the warmer and it finally occurred to him to check whether the pizzas without a name on them might just be what I was waiting for. Finally, at the 50 (FIFTY) minute mark, I received lukewarm pizzas. The employee was defensive, unapologetic, and claimed he could not issue any refund (not that the price of two personal pan pizzas came close to the cost of me standing there for almost an hour) The employee then took down my phone number and told me that the manager would follow up with me after 9:00 PM that night. I've waited 9 days with no response and no refund. The many 1 star reviews on here should be all you need to stay away. The manager seems to be responding to reviews, asking people to email them. I'm still waiting for the phone call.

Frequently Asked Questions About Pizza Hut