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McDonald's

3.4
(1408 reviews)

Business Details

1410 S Washington, Papillion, NE
68046, United States
(402) 331-7600
http://www.mcdonalds.com/

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
1410 S Washington, Papillion, NE
68046, United States

Hours

Reviews

3.4
1,408 reviews
5 stars
459
4 stars
297
3 stars
252
2 stars
120
1 star
280

What are people saying?

AI-generated from recent customer reviews

Order Accuracy

Many customers reported frequent issues with incorrect orders and missing items.

Service Speed

The drive-thru service is inconsistent, with some customers experiencing long wait times.

Cleanliness

Several reviews mentioned unsanitary conditions in the dining area and kitchen.

Customer Service

Customer service quality varies, with some staff being friendly while others are reported as rude or unhelpful.

Food Quality

Food quality is hit or miss, with complaints about cold or poorly prepared items.
  • AP
    ASAP Payback
    2 days ago
    1.0
    The person that took my order was trying to understand what a 20 piece chicken nugget combo was. Saying things like “It’s not on the menu” “Tell me what number it is?” You have to talk in slow motion and order a fry an a soda separate. Really felt difficult on purpose in a strange way.
  • GR
    Greg Rudd
    4 days ago
    1.0
    Worst McDonalds I’ve ever been too. I’ve lived next to it for 5 years and they have NEVER gave me my food through the window…. They always tell you to pull forward and then they bring your food out cold. This establishment literally is the opposite of fast food. Save your money and drive less than a mile up the road To a much better, McDonald’s.
  • OG
    Outcast Gaming
    Feb 8, 2026
    1.0
    Skip this franchise. In the drive thru, half the time you get no order review on the screen, they almost never give you a receipt and there is a 75% chance they will screw up your order. Went yesterday and got half way home to discover may sandwich was burnt. Im talking BURNT. Went back and inside. Total issues there to. No one monitoring counter. All 20 employees dressed in random clothes and tripping over each other. No uniforms, no hairnets, no gloves. Staff looked like they crawled out of bed. I could have went in to the kitchen and cooked my food any I doubt anyone would have known. The dining area had no condiments, salt, pepper etc. so all the old patrons had to disrupt the prep atra to get basic items which created more chaos. After 100+ orders filled in drive thru and inside, I finally got a replacement sandwich. Just while standing there I watch 2 other people come in because their orders were wrong. And yes, their orders were fixed before mine. My advice - just got somewhere else - you and your stomach will thank you later.
  • JB
    Jim Brodigan
    Jan 28, 2026
    5.0
    This McDonalds is hitting on all 8 cylinders. Fast drive thru and perfect order accuracy. Why cant they all be like this one?
  • RA
    Randall Andrews
    Jan 10, 2026
    3.0
    Customer service could be better

Brand Certified Facts from McDonald's

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Certified March 01, 2026Yext Knowledge Graph
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