Jimmy John's

3.2
207 reviews

About

Sandwich Restaurant

Location

Jimmy John's
304 Olson Dr, Papillion, NE
68046, United States

Hours

Reviews

3.2
207 reviews
5 stars
81
4 stars
31
3 stars
13
2 stars
22
1 star
60

What are people saying?

AI-generated from recent customer reviews

Service Speed

Numerous customers reported extremely slow service, often waiting over 30 minutes for orders, contradicting the 'freaky fast' promise.

Order Accuracy

Multiple reviews highlighted issues with incorrect orders, including missing items and wrong sandwiches being delivered.

Customer Service

Feedback indicated poor customer service experiences, with rude staff and unprofessional behavior noted by several customers.

Food Quality

While some customers enjoyed the sandwiches, there were consistent complaints about stale bread and poorly made sandwiches lacking ingredients.
  • WP
    Walter Parada
    Nov 2, 2025
    1.0
    Placed online order, arrived about 5 minutes after placing it and the dork working there hadn't even started making my order and had NO orders that he was making. He was doing some other chores. . . IF YOU HAVE ORDERS TO MAKE THAT SHOULD BE PRIORITY BEFORE ANYTHING ELSE! Freaky fast? More like stupid slow.
  • NG
    Nikki Greene
    Oct 31, 2025
    1.0
    Sandwiches were lacking. Gotten great sandwiches at other locations but this is the second time that we have received sandwiches with barely anything on them. Thought it was a one off the first time, guess not.
  • DR
    dean Rehling
    Oct 4, 2025
    1.0
    Wrong order
  • SW
    Shannon Wall
    Sep 17, 2025
    1.0
    Along with all recent reviews, we waited forever with only one vehicle in front of us. Ordered ahead on the app and the status hadn’t changed for a while so decided to go to the drive thru and aam about it…kid said, “be with you in a minute” and waited a very long minute for nothing…ended up leaving. Wasn’t even during any kind of lunch or dinner rush hour. Do NOT go here if you want your food in a decent amount of time.
  • MT
    Miss Madness (TheUnmaskedMadness)
    Aug 19, 2025
    1.0
    Jake is unprofessional at his finest. I Came in for an order for my mum and I heard the manager, talking to another coworker about some other coworker they work with. He was belittling and putting down the guy to other associates. Thats VERY unprofessional to do infront of customers and Managers should NEVER talk bad about a coworker with people who work under them. I don't know what the guy was thinking acting like this but if his the manager for this location I think he needs retraining or transfered to a store where he is not in charge.