Jimmy John's

3.5
233 reviews

About

Sandwich Restaurant

Location

Jimmy John's
9908 S 71st St, Papillion, NE
68133, United States

Hours

Reviews

3.5
233 reviews
5 stars
98
4 stars
45
3 stars
24
2 stars
17
1 star
49

What are people saying?

AI-generated from recent customer reviews

Service Speed

Customers frequently reported slow service, especially in the drive-thru, contradicting the 'freaky fast' slogan.

Order Accuracy

Many reviews highlighted issues with incorrect orders and missing items, leading to customer frustration.

Customer Service

While some employees received praise for their friendliness and professionalism, others were noted for rudeness and poor attitude.

Food Quality

The food quality was generally praised, but there were complaints about portion sizes and ingredient accuracy.
  • JS
    Joseph Stephen
    Nov 5, 2025
    1.0
    NEVER GO HERE. I've gone countless times and not once have I recived the correct price. I asked for an entree, I get a meal. I ask for the number 10, I get the 11. Cmon. This place sucks. Unless you like getting bad service, avoid this location at all costs
  • BB
    Brent Bradley
    Oct 30, 2025
    1.0
    Nothing about this JJ’s s fast.
  • JH
    Jaime Herrman
    Oct 17, 2025
    5.0
    We order catering 3 times a week and the service and staff are PHENOMENAL!!! Brooklyn is especially kind and professional
  • RS
    Renee Siebenaler
    Sep 19, 2025
    3.0
    We’ve ordered 4 times at this location and had missing ingredients or just poorly made sandwiches. I’d suggest to consider the amount someone is paying for the food and how you would feel if you ordered a sandwich and half of the ingredients were missing or just a much smaller amount than normal. The food is good, don’t do a disservice and do it poorly. And you know what they say about what happens in the drive thru. Just don’t do it. I’d say consider a career change if being a sandwich artist is not your thing. Manager made it right this time but we shouldn’t have to come back and ask. For real. Do it right the first time or we won’t be back. I’ve also provided feedback to the link provided in other posts.
  • ZZ
    Z
    Aug 23, 2025
    1.0
    Ordered a simple sandwich and received the wrong sandwich. Tried calling to get the situation handled and I was left on hold for over 5 minutes until I hung up. Called again and nobody answered. 1 location can ruin it for the rest. Sad. Won’t be back.