Wendy's

3.3
1359 reviews

About

Fast Food RestaurantBreakfast RestaurantWendy's
Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Curbside pickupNot available

Location

Wendy's
12730 L Street, Omaha, NE
68137, United States

Hours

Reviews

3.3
1,359 reviews
5 stars
428
4 stars
291
3 stars
223
2 stars
127
1 star
290

What are people saying?

AI-generated from recent customer reviews

Service Quality

Numerous reviews highlighted extremely slow service, with long wait times both in the drive-thru and inside the restaurant, often leading to customer frustration.

Food Quality

Customers frequently reported receiving cold or incorrect food orders, with complaints about overcooked items and missing components.

Cleanliness

Many reviews mentioned poor cleanliness standards in the dining area and kitchen, with reports of sticky tables and unkempt environments.

Staff Attitude

Several customers noted unprofessional and rude behavior from staff, contributing to a negative dining experience.
  • KO
    Kali Olson
    Jan 3, 2026
    1.0
    just went through the drive through, we asked nicely to do 3 separate orders and the lady was really rude. then when it was my turn to order they got my order wrong, 😑
  • AG
    Alex Goodoien
    Dec 30, 2025
    1.0
    It's 930am their doors aren't open. It's clearly stated on their front door that their lobby opens at 9am. They're employees are by the front counter, they just looked at me like I was stupid for trying to come in. I tried to get their attention and to come to the door to see what was going on and they laughed and then went towards the back of store. 0-10 0 all day
  • CD
    Candi Delavan
    Dec 14, 2025
    1.0
    Zero stars. Picking up a Doordash order at 9 pm and they locked the doors and wouldn't let me pick up the bad of food sitting right there on the counter ready to go. There were several people eating in the lobby. They wouldn't make an exception and motioned for me to go through the drive thru which was backed up 20 minutes. I literally waited in the drive thru for 20 minutes. I'm sure the food was cold.
  • LR
    Luis rester
    Dec 13, 2025
    4.0
    i was born and raised in germany so my english is ok but with a strong accent and i pronounce every word very correctly. so it amazes me every time. out of the 4 times i have been there, they forgot something in my order 3 times. my orders are usually spicy chicken combo small fries small drink add some ketchup. its wild how incompetent someone must be to not even remember 4 things. eg chick fill a gets it right 99% pf the time
  • RP
    Robert Pickel
    Dec 10, 2025
    1.0
    Took forever to get a frosty, scanner was broken and then gave no recipient for me to add it. Poor

Frequently Asked Questions About Wendy's

Is Highway L Wendy's still open?

Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.

What are the operating hours for Wendy's drive-thru at 12730 L Street, Omaha?

Wendy's drive-thru at 12730 L Street, Omaha is open daily from 8:00 AM to midnight.