Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.
Numerous customers reported slow service, rude staff, and incorrect orders, leading to frustration and dissatisfaction.
Management Concerns
Several reviews highlighted poor management practices, including staff treatment and failure to adhere to posted hours.
Food Quality
While some customers enjoyed the food, many complained about cold, undercooked, or incorrect items, indicating inconsistency in food preparation.
Cleanliness
Multiple reviews noted unsanitary conditions in the dining area and restrooms, contributing to a negative dining experience.
Positive Experiences
Despite the negative feedback, some customers praised friendly staff and good food, particularly at specific times or locations.
MM
Michelle
3 days ago
5.0
If you love 💕 things like hot delicious French fries, tasty, mouth watering burgers and creamy melty yummy shakes... I want to suggest a fast food restaurant to you that feels more like a home-cooked meal. Now you have to go to the Wendy's on 72nd Street. Because that's my favorite one and that's the one with the best food. The reason I'm saying this it's because I think I've been to all the locations in Omaha. And this one is the best service, with kind considerate workers, they bring your food out to you if you sit down and wait. And they always are pleasant and respectful. But the food that they make at that location, it is just so good it's so fresh and it's always hot you know I I just can't say enough good things about it. You're just going to have to go there and try it. And I know that at Wendy's the oil they use like to make their fries and stuff, it's a better grade of oil! I've done research on it. So they're healthier too, you know? But yeah check that place out because seriously you're going to be satisfied. And their junior bacon cheeseburgers are super yummy. Oh and don't forget the fries! And they always have really good deals on their Wendy's app so you might want to put that on your phone.
JH
Jennifer Hammond
Feb 17, 2026
3.0
No baked potatoes, manager said they only had 2 for the whole day and they were gone quickly. The eating area was disgusting, every table was dirty, though we were the only customers there. Food was all over the floor, child seats not put away.
TT
Tommy T
Feb 15, 2026
1.0
Visited Feb 15 10pm Lazy employee was siting at a table in the lobby telling people at the drive thru that they were closed even though they should have been open for another hour. Fire this crew ASAP.
CS
Carolyn S.
Feb 14, 2026
1.0
just had perhaps the most kafkaesque drive-thru experience of my life. they charged me $2.30 for a cup of water and then didn't give me a straw (or any silverware at all). I just sat in my car and cried. probably a new low for me. the mayo is good though.
JH
JS H
Dec 18, 2025
5.0
Updated Review: Ashley is very nice and helpful, I initially had some problems, and later met her and she helped me and took care of my mom and I so she's doing good by the business right now. But have had some problems in the past with orders not being prepped right but they will make it right.
Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.
What are the hours of operation for Wendy's at 711 S 72nd St, Omaha, NE?
Wendy's at 711 S 72nd St, Omaha is open daily from 8:00 AM to 11:00 PM, including drive-through service.
Does this Wendy's location offer breakfast?
Yes, this Wendy's location serves breakfast. You can order breakfast combos, croissant, biscuit and classic sandwiches, coffee, and sides through their app or website.
Can I place an order online or through a mobile app for Wendy's at 711 S 72nd St?
Yes, you can place your order online at order.wendys.com or use the Wendy's mobile app available on the Apple App Store for quick and easy ordering.
What payment options are accepted at Wendy's on S 72nd St?
This Wendy's location accepts American Express, cash, Discover, Mastercard, and Visa payments.
Does this Wendy's have a drive-thru service?
Yes, the Wendy's at 711 S 72nd St offers a drive-thru service daily from 8:00 AM to 11:00 PM.
How can I provide feedback or contact the Wendy's at this location?
You can provide feedback through Wendy's Customer Care team via their Contact page, call (402) 392-0930 directly, or complete the Wendy’s Customer Satisfaction Survey using your receipt details.
Are there other fast food options nearby Wendy’s at 711 S 72nd St?
Yes, near this Wendy’s you can find other fast food options such as Smashburger and another Wendy’s to enjoy more variety.
What coffee and bakery places are near Wendy's on S 72nd St?
Nearby coffee and bakery spots include Dunkin' and The Omaha Bakery, perfect for grabbing a coffee or treats before or after your Wendy’s visit.
Are there any retail or specialty stores near this Wendy’s location?
Yes, Big Lots (discount store), Michaels Stores (arts and crafts), and Penzeys Spices (specialty foods) are close by for convenient shopping after your meal.
What meal options are served at Wendy’s 711 S 72nd St location?
This Wendy’s location serves breakfast, lunch, and dinner with a variety of menu items available for dine-in, drive-thru, and delivery.
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