Taco Bell

3.4
583 reviews
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Business Details

16845 Polk Plaza, Omaha, NE
68135, United States
(402) 896-8146
https://locations.tacobell.com/ne/omaha/16845-polk-plaza.html
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About

Fast Food RestaurantTake Out RestaurantMexican RestaurantBreakfast RestaurantVegetarian Restaurant
Find your nearby Taco Bell at 16845 Polk Plaza in Omaha. We're serving all your favorite menu items, from classic tacos and burritos, to new favorites like the Crunchwrap Supreme and Cheesy Gordita Crunch. Order ahead online or on the mobile app for pick up at the restaurant or get it delivered.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • DebitAvailable

Location

Taco Bell
16845 Polk Plaza, Omaha, NE
68135, United States

Hours

Reviews

3.4
583 reviews
5 stars
215
4 stars
127
3 stars
64
2 stars
36
1 star
141

What are people saying?

AI-generated from recent customer reviews

Order Accuracy

Numerous customers reported consistent issues with incorrect orders, including missing items and wrong food.

Service Speed

Many reviews highlighted slow service, with long wait times reported both in drive-thru and for in-store orders.

Customer Service

Several customers experienced rude or unprofessional behavior from staff, contributing to a negative dining experience.

Food Quality

Feedback indicated that food quality was often subpar, with complaints about cold, poorly prepared, or incorrectly made items.

Management Issues

Customers noted poor management practices, including staff arguing and lack of organization, leading to chaotic service.
  • SS
    Steve Smith
    Nov 13, 2025
    1.0
    Easily the slowest Taco Bell in town. Employees definitely take their time and walk around and talk while you have a lobby full of people. Took 45 minutes for 2 tacos.
  • AS
    Andrea S
    Oct 26, 2025
    1.0
    Disgusting. The food they gave us tonight was drenched in liquid of some sort. It was cold and nasty. Not edible and immediate went in our trash. Will never eat there again.
  • QH
    Quinn Haynes
    Oct 25, 2025
    1.0
    Trash. Gave the wrong order. Who orders a bean pizza?
  • CC
    chris
    Oct 22, 2025
    5.0
    This place has some rough reviews and I have had poor service at nights. I will say when I went for lunch yesterday, it was great. Fast and professional customer service from the young gentleman Tuesday around 2. Food was great.
  • AB
    Autumn Bravo
    Oct 20, 2025
    1.0
    My food always taking forever and then they give me the shittiest food like swear they put like one piece of chicken in total on my quesadillas, they are always out of shit, don’t piss me off again.
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Frequently Asked Questions About Taco Bell

What are the drive-through hours at Taco Bell 16845 Polk Plaza in Omaha?

The drive-through is open from 7:00 AM to 2:00 AM Monday through Thursday and Sunday, and until 3:00 AM on Friday and Saturday.

Where is Taco Bell located in Omaha?

Taco Bell is located at 16845 Polk Plaza, Omaha, NE 68135, USA.