Subway

3.6
350 reviews

About

Sandwich RestaurantFast Food RestaurantRestaurantTake Out RestaurantCaterer
Your local Omaha Subway® Restaurant at 4020 Dodge St brings bold new flavors and classic favorites to guests every day. Enjoy our famous Footlongs, 6" sandwiches, wraps, and salads, ordered quickly in the app or online, through convenient delivery, in-restaurant dining, or curbside pickup. We’re proud to offer a fresh alternative to typical fast food with fresh-cut veggies, tasty proteins, fresh-baked bread, and delicious cookies. We’re also here for your catering needs. All Subway® Restaurants are independently owned and operated by business owners who employ talented Sandwich Artists™.

Details

  • Dine-inAvailable
  • Drive-throughAvailable

Location

Subway
4020 Dodge St, Omaha, NE
68131, United States

Hours

Reviews

3.6
350 reviews
5 stars
142
4 stars
79
3 stars
37
2 stars
16
1 star
76

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted poor customer service, with complaints about rude staff, lack of responsiveness, and unprofessional behavior from employees.

Order Accuracy

Many customers reported issues with incorrect orders, missing items, and sandwiches not being made as requested.

Food Quality

Feedback indicated a decline in food quality, with complaints about sandwiches being poorly assembled, lacking ingredients, and bread being stale or hard.

Staffing Issues

Several reviews mentioned long wait times due to insufficient staffing, with some customers expressing frustration over the lack of attention from employees.

Positive Experiences

Despite the negative feedback, some customers praised specific employees for their helpfulness and noted positive experiences with their orders.
  • PG
    princess Gab
    Oct 14, 2025
    5.0
    Jamie is one of the best sandwhich makers yall have kind fast and amazing!!
  • TT
    TF
    Aug 26, 2025
    1.0
    There is a lady not sure what her name is but she is I a foreigner. She is HORRIBLE,RUID AND DISRESPECTFUL. I have been to some restaurants or fast food places where the service is not good. She is number 1 because she is the worst I have ever came in contact with. Don't go through the drive thru she never responds. When you pull up to the window she looks at you then she'll walk away like she doesn't see you. She is always saying they are out of something She does not need to be retrained . She needs to be FIRED ASAP.
  • KH
    Kari Haith
    Aug 19, 2025
    1.0
    Terrible customer service from both employees and managers. We didn’t get what we ordered and they couldn’t care less when we called.
  • AP
    Annie Pensick
    Aug 19, 2025
    1.0
    The sandwiches were slopped together. Wasn’t at all what was ordered. When I called, the customer service end didn’t seem to care too much. Subway use to be a staple but the quality of this location has really dropped.
  • NW
    Nicholas Williams
    Jul 1, 2025
    1.0
    Horrible place i just ordered a sweet onion chicken teriyaki sandwich on door dash these idiots didn't even toast my sandwich like I asked and for that matter they didn't even cook my chicken. My sandwich just as cold as can be.

Frequently Asked Questions About Subway

What is the address of the Subway restaurant in Omaha?

The Subway restaurant is located at 4020 Dodge St, Douglas, Omaha, NE 68131.

What are the operating hours of the Subway at 4020 Dodge St?

The restaurant is open Monday to Thursday from 9:00 AM to 10:00 PM, Friday and Saturday from 9:00 AM to 11:00 PM, and Sunday from 11:00 AM to 10:00 PM.