Subway

3.7
344 reviews

About

Sandwich RestaurantFast Food RestaurantRestaurantTake Out RestaurantCaterer
Your local Omaha Subway® Restaurant at 10814 Cottonwood Lane brings bold new flavors and classic favorites to guests every day. Enjoy our famous Footlongs, 6" sandwiches, wraps, and salads, ordered quickly in the app or online, through convenient delivery, in-restaurant dining, or curbside pickup. We’re proud to offer a fresh alternative to typical fast food with fresh-cut veggies, tasty proteins, fresh-baked bread, and delicious cookies. We’re also here for your catering needs. All Subway® Restaurants are independently owned and operated by business owners who employ talented Sandwich Artists™.

Details

  • Dine-inAvailable
  • Drive-throughNot available

Location

Subway
10814 Cottonwood Lane, Omaha, NE
68164, United States

Hours

Reviews

3.7
344 reviews
5 stars
142
4 stars
85
3 stars
43
2 stars
19
1 star
55

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback on customer service is mixed, with some praising friendly staff while others report rudeness and poor treatment.

Food Quality

Many customers expressed dissatisfaction with the quality of food, including stale bread and poorly made sandwiches.

Cleanliness

Several reviews noted issues with cleanliness in the dining area and food preparation areas.

Order Accuracy

Numerous complaints about incorrect orders and missing items were reported, indicating a lack of attention to detail.

Staff Attitude

Staff attitude varies significantly, with some employees being described as friendly and engaging, while others are noted for being dismissive or rude.
  • KH
    Katie Hunt
    Nov 14, 2025
    1.0
    We were in there a couple of weeks ago, had a coupon, they didn’t honor it!
  • JJ
    Jake
    Nov 9, 2025
    5.0
    If I could six stars i would bro. I walked in to get my foot long, a man with no hair served me the most exquisite spectacular fanatic modest humble I've ever sank my teeth into. The bathroom of dirty lettuce and cherry blossom. I will definitely be coming back for more thank you subway!
  • SE
    Steve Eppenbaugh
    Oct 16, 2025
    5.0
    I have been to this Subway many, many times. I occasionally try to avoid it if I have children with me because of unfavorable experiences in the past. I have previously heard employees openly cursing and talking and gossiping about their personal lives in front of the customers. But today, I was delighted with my experience! There were two young men working the counter, both with longer braids. They were prompt, professional, courteous and polite. They engaged customers in friendly chit chat, smiling and working quickly. The store was clean, their service was quick and friendly, and the sandwich was great! I didn't catch their names but they deserve 5 stars!
  • JM
    Jeramiah Miller
    Sep 18, 2025
    1.0
    After ordering and paying for food the employee told me I have to hurry up and eat then leave accused me of stinking the place up not even sure what that means ! Also asked for Italian herbs and cheese bread and he gave me white and I didn’t realize this until after the sandwich was made and he was already giving me a hard time so I just felt with his mistake!
  • AR
    Arielle Reed
    Sep 14, 2025
    3.0
    Did pick up order, one of the items was a BMT i specifically asked for no onions and i go pick up the order and my bf checks the bag to make sure everything was in there and they forgot the chips and they say to him “everything should be in there” well no everything was not in there so he grabbed a bag of chips then left. We get home and open our meals and my sandwich has onions on it. Learn how to read or just be respectful and do your simple job of making the orders correctly. They could’ve done that to anyone else and they could’ve been allergic. Respectfully, do better! thank you

Frequently Asked Questions About Subway

Where is Subway located in Omaha?

Subway is located at 10814 Cottonwood Lane, Douglas, Omaha, NE 68164, United States.

What are Subway's operating hours?

Subway is open from 9:00 AM to 10:30 PM Sunday through Thursday, and until 11:00 PM on Fridays and Saturdays.