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Sonic Drive-In

3.7
(1131 reviews)

Business Details

14598 West Maple Road, Omaha, NE
68116, United States
(402) 431-1593

About

Fast Food RestaurantRestaurantAmerican RestaurantChicken RestaurantIce Cream ShopHot Dog RestaurantBreakfast RestaurantBurger JointRestaurant Delivery Service
For more than 60 years, SONIC, America’s Drive-In has built the ultimate dining experience with our drive-in restaurants and we proudly serve our guests in Omaha, NE. We did it by sticking to what made drive-ins so popular in the first place: made-to-order American classics, signature menu items, and speedy service from friendly Carhops full of fun and personality. Cruise on over to us at 14598 West Maple Road for the ultimate SONIC experience!

Location

Sonic Drive-In
14598 West Maple Road, Omaha, NE
68116, United States

Hours

Reviews

3.7
1,131 reviews
5 stars
453
4 stars
305
3 stars
150
2 stars
56
1 star
167

What are people saying?

AI-generated from recent customer reviews

Service Quality

Numerous customers reported rude and unprofessional behavior from staff, with many experiences of long wait times and incorrect orders.

Food Quality

While some customers praised the food, particularly the burgers and shakes, there were complaints about incorrect orders and food being served cold or poorly prepared.

Order Accuracy

Many reviews highlighted issues with order accuracy, including missing items and incorrect food being served.

Management Issues

Several customers noted a lack of effective management and training, leading to disorganized service and unmotivated staff.
  • SK
    Sarah Kohl
    Jan 22, 2026
    2.0
    My coworker and I just went through the drive-through and we asked to do two separate orders the employee over the intercom said I mean, we’re kind of busy but sure I guess there was only two cars in the drive-through which I understand stuff goes on behind the scenes when I told Her that she was being rude, she went OK You can order now my coworker and I drove off. I called and spoke to the manager and he said OK. What do you want me to do about it? I just found the The situation, odd and disrespectful!
  • EM
    Erin Millage
    Jan 10, 2026
    1.0
    Specifically ordered a slush with nerds, says it on the receipt…no nerds. Unfortunately didn’t notice until I was already home. Very disappointed
  • AA
    anonymous
    Dec 25, 2025
    1.0
    Horrible wrong order told me was not there problem and wouldn’t refund manger gal was rude as hell and not polite at all!!
  • GH
    Grant Hubbard
    Dec 19, 2025
    1.0
    This place is, in simple words, the worst. The employees are clearly not up to even the simplest tasks and failed to fulfill the easiest instructions. The first stall we tried was either broken or forgot we because they never officially took our order. The worker who tried was just making trips and not writing anything down and never asked for payment. A random persons order also popped up on our screen. We eventually went through the drive through after waiting for 20 minutes and we were greeted with silence. It took almost 5 minutes for us to give them our order and it took almost another 20 minutes just for the first car in the line. This store is unbelievably slow and very unprofessional even for my low expectations from sonic. I don't expect much but they failed so spectacularly that I had to write this review.
  • JH
    Joy Harden
    Dec 19, 2025
    1.0
    The entire staff needs to be re-trained! Why have the drive thru menus outside if you don’t want to answer when it’s time for customers to order? This location gives lazy and very weird energy.

Brand Certified Facts from Sonic Drive-In

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Certified February 22, 2026Yext Knowledge Graph
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