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For more than 60 years, SONIC, America’s Drive-In has built the ultimate dining experience with our drive-in restaurants and we proudly serve our guests in Omaha, NE. We did it by sticking to what made drive-ins so popular in the first place: made-to-order American classics, signature menu items, and speedy service from friendly Carhops full of fun and personality. Cruise on over to us at 14598 West Maple Road for the ultimate SONIC experience!
Numerous customers reported rude and unprofessional behavior from staff, with many experiences of long wait times and incorrect orders.
Food Quality
While some customers enjoyed the food, there were multiple complaints about incorrect orders, cold food, and poor preparation.
Order Accuracy
Several reviews highlighted issues with order accuracy, including missing items and incorrect food being served.
Customer Experience
Many customers expressed frustration with the overall customer experience, citing poor communication and lack of attention from staff.
EM
Erin Millage
2 days ago
1.0
Specifically ordered a slush with nerds, says it on the receipt…no nerds. Unfortunately didn’t notice until I was already home. Very disappointed
AA
anonymous
Dec 25, 2025
1.0
Horrible wrong order told me was not there problem and wouldn’t refund manger gal was rude as hell and not polite at all!!
GH
Grant Hubbard
Dec 19, 2025
1.0
This place is, in simple words, the worst. The employees are clearly not up to even the simplest tasks and failed to fulfill the easiest instructions. The first stall we tried was either broken or forgot we because they never officially took our order. The worker who tried was just making trips and not writing anything down and never asked for payment. A random persons order also popped up on our screen. We eventually went through the drive through after waiting for 20 minutes and we were greeted with silence. It took almost 5 minutes for us to give them our order and it took almost another 20 minutes just for the first car in the line. This store is unbelievably slow and very unprofessional even for my low expectations from sonic. I don't expect much but they failed so spectacularly that I had to write this review.
JH
Joy Harden
Dec 19, 2025
1.0
The entire staff needs to be re-trained! Why have the drive thru menus outside if you don’t want to answer when it’s time for customers to order? This location gives lazy and very weird energy.
LE
L Evans
Nov 24, 2025
1.0
Rude drive thru male staff tonight 11/24/2025 at 4:45 pm. No greeting, just gave me my change out the window, handed my shake and then slammed window. I called and informed a female manager and she stated that the same guy was in training to become a manager. Don’t leave out any trainings on customer service skills because he needs them.