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Toasted Italiano & Balsamic Chicken Greens with Grains
Brand Certified

Panera Bread

3.6
(1086 reviews)

Business Details

12960 West Center Road, Omaha, NE
68144, United States
(402) 333-3633

About

CafeSalad ShopSandwich RestaurantBreakfast RestaurantSoup RestaurantTake Out RestaurantCoffee ShopBakeryRestaurant Delivery ServiceCatererPanera
From focusing on quality ingredients to serving our food to you in a warm and welcoming environment, Panera Bread is committed to being an ally to our guests. That means crafting a menu of soups, salads and sandwiches that we are proud to feed our families. You don’t have to compromise to eat well. Whether you want to come in and enjoy a coffee and our complimentary Wi-Fi, or order online using Rapid Pick-Up so you can grab something quickly, Panera Bread Omaha is here with warmth and welcome. Panera Bread. Food as it should be.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Accepts reservationsNot available

Location

Panera Bread
12960 West Center Road, Omaha, NE
68144, United States

Hours

Reviews

3.6
1,086 reviews
5 stars
451
4 stars
225
3 stars
111
2 stars
107
1 star
192

What are people saying?

AI-generated from recent customer reviews

Customer Service

While some staff members received praise for their friendliness and helpfulness, many customers reported rude or inattentive service, particularly in the drive-thru.

Cleanliness

Numerous reviews highlighted poor cleanliness standards, with dirty tables, floors, and unsanitary conditions in the kitchen and bathrooms.

Order Accuracy

A significant number of customers experienced issues with incomplete or incorrect orders, leading to frustration and dissatisfaction.

Food Quality

While some customers enjoyed the food, many reported issues with freshness, temperature, and overall quality, including complaints about stale or poorly prepared items.

Long Wait Times

Customers frequently mentioned excessive wait times both in the drive-thru and inside the restaurant, contributing to a negative overall experience.
  • EC
    Elizabeth Cummins
    Feb 18, 2026
    5.0
    Karressa, was so kind and a friendly cashier! I’ve only ever had incredibly kind help from employees while visiting this location!
  • BJ
    Brad Johnson
    Feb 11, 2026
    1.0
    Convenience to this location on my drive in most mornings is actually no longer a deciding factor in visiting this location. I'd advise others to use another location. The staff here looks super worn down, tired, not motivated or anything to provide a good customer service experience. It's unfortunate but reality when it takes 20 mins through a drive through for a coffee and a bagel straight out of the bin. One car in front of you. Management needs to change the course of this store and hopefully they do so soon.
  • SL
    Sara Langley
    Feb 2, 2026
    2.0
    They seem to be understaffed perhaps because I waited for five minutes at the register to be helped and so did another woman. Then the cashier saw me getting coffee and took the creamer back to refill and I waited another five minutes patiently. There’s no sense of urgency. Also she forgot to put the egg on my egg and cheese croissant. Three problems in one visit is unfortunate. I hope they step it up.
  • NK
    Nick Kopcho
    Jan 31, 2026
    4.0
    Pretty good not overly impressed There are better places to get a sandwich.
  • DC
    Dioxsana Del Cid
    Dec 23, 2025
    5.0
    This morning I had a great experience at Panera Bread. There was an issue with the Asiago bagels, but I decided to wait until they were freshly baked, and I’m really glad I did. The staff treated me so well during the wait—they were kind, patient, and very friendly the entire time. Even though it took a little longer, their positive attitude and great customer service made the experience totally worth it. I truly appreciate how nice and professional everyone was. I’ll definitely be coming back!

Frequently Asked Questions About Panera Bread

Does Panera Bread in Omaha accept reservations?

No, Panera Bread in Omaha does not accept reservations.

What are the opening hours for delivery service at Panera Bread Omaha?

Delivery is available from 6:00 AM to 9:00 PM Monday through Saturday, and from 7:00 AM to 9:00 PM on Sundays.

Brand Certified Facts from Panera Bread

Panera Bread partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified February 22, 2026Yext Knowledge Graph
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