McDonald's

3.6
1534 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
11330 W Dodge, Omaha, NE
68154, United States

Hours

Reviews

3.6
1,534 reviews
5 stars
589
4 stars
340
3 stars
278
2 stars
109
1 star
218

What are people saying?

AI-generated from recent customer reviews

Service Speed

Many customers reported extremely slow service, with long wait times for both drive-thru and dine-in orders.

Order Accuracy

Numerous reviews highlighted issues with incorrect orders, missing items, and poor attention to detail from staff.

Cleanliness

Several customers noted unsanitary conditions, including dirty tables and trash in the dining area.

Customer Service

Feedback indicated a lack of friendly and attentive service, with some staff being rude or dismissive.

Food Quality

While some customers enjoyed the food, others complained about cold or poorly prepared items.
  • SA
    Shikola Ashby
    Nov 12, 2025
    1.0
    Food was cold, manager (Sara) was talking about customers in Spanish while employees are laughing and looking at the person she just served. Sara is very unprofessional. Not knowing, people around knowing and understanding Spanish. I will complain to the corporate office regarding this manager.
  • CM
    Christian Madora
    Oct 31, 2025
    1.0
    Food was dry. And I ordered to get the monopoly pieces and none of my order came with it there was no postage outside saying they were out at all!
  • DP
    Dan Pfeifer
    Oct 26, 2025
    2.0
    Had a reward for a free double cheeseburger. Great! One item, you think that'll be a quick in-and-out. NOPE. I placed this order via mobile for pickup inside, which may have been my mistake. As I sat inside for 25 minutes (again, for just one item, the double cheeseburger) it seemed there was a pecking order: 1A: Drive-thru 1B: Door-dash 3: Dine-in 4: Seemingly anything/anyone else? Z: Mobile order pickup I don't necessarily blame this location or any location itself (though the store is clearly "fulfilling" orders without them actually being ready, as the app and in-store monitors showed "now serving" on my order number), but there has to be a better system to let smaller orders not wait an eternity for their order to finally come up when things are busy. This isn't the first time this has happened either at this location, which led me to posting this. And to add insult to injury, my order sat on a back counter, bagged and ready, for at least 5 mins before someone actually checked with me. Why have a mobile order counter for people to grab and go if you don't use it?
  • CS
    Cody Snyder
    Oct 12, 2025
    1.0
    Pathetically slow all the time
  • DR
    Diane Russell
    Sep 16, 2025
    3.0
    I know it's a little thing but please tell your workers not to forget the apples/raisins for the oatmeal.

Frequently Asked Questions About McDonald's

What are the daily opening hours for McDonald's at 11330 W Dodge, Omaha?

McDonald's is open daily from 5:00 AM to 11:00 PM for in-store service.

What are the drive-thru operating hours at this McDonald's location?

The drive-thru is available every day from 5:00 AM until midnight (12:00 AM).