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Jimmy John's

3.6
(167 reviews)
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Business Details

14513 W Maple Rd, Omaha, NE
68116, United States
(402) 614-4888
https://locations.jimmyjohns.com/ne/omaha/sandwiches-1068.html

About

Sandwich Restaurant

Location

Jimmy John's
14513 W Maple Rd, Omaha, NE
68116, United States

Hours

Reviews

3.6
167 reviews
5 stars
78
4 stars
32
3 stars
11
2 stars
8
1 star
38

What are people saying?

AI-generated from recent customer reviews

Customer Service

Mixed reviews on customer service; some praised staff for being friendly and helpful, while others reported rude interactions and poor handling of mistakes.

Order Accuracy

Frequent complaints about incorrect orders, with many customers receiving sandwiches that did not match their requests.

Speed of Service

Inconsistent service speed; while some customers experienced quick service, many reported long wait times for both in-store and delivery orders.

Food Quality

Food quality is generally praised when orders are correct, but several customers expressed disappointment over portion sizes and missing ingredients.
  • AR
    Ash Rising
    Nov 14, 2025
    5.0
    Dennis went above & beyond with customer service when I had an issue (that was totally my fault) with my order. This is my go-to location, always great quality & service!
  • KK
    Kr Ky
    Nov 11, 2025
    5.0
    These employees are top-notch.
  • TT
    tucker thecat
    Oct 29, 2025
    4.0
    Good fast service
  • AM
    andrew menard
    Sep 16, 2025
    1.0
    Rude literally said I already made your sandwich
  • MM
    Michelle McNeil
    Nov 9, 2019
    4.0
    Food was good drink order was messed up. Got a tea instead of a Coke.
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