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Jimmy John's

3.5
(218 reviews)

Business Details

6410 N 72nd St, Omaha, NE
68134, United States
(402) 884-4776
https://locations.jimmyjohns.com/ne/omaha/sandwiches-965.html

About

Sandwich Restaurant

Location

Jimmy John's
6410 N 72nd St, Omaha, NE
68134, United States

Hours

Reviews

3.5
218 reviews
5 stars
97
4 stars
37
3 stars
19
2 stars
17
1 star
48

What are people saying?

AI-generated from recent customer reviews

Service Speed

Many customers reported slow service, particularly in the drive-thru, with long wait times and incorrect orders.

Customer Service

Numerous reviews highlighted poor customer service, including rude staff and unhelpful management.

Food Quality

While some customers enjoyed the sandwiches, there were complaints about food quality, including stale bread and incorrect orders.

Delivery Issues

Customers expressed frustration with delivery times, often taking much longer than expected, and issues with order accuracy.
  • CW
    Cori Wilkening
    6 days ago
    1.0
    Paid 20 dollars for a turkey tom (Giant) asked for no lettuce and add cheese. As a bonus got basically no turkey so that's cool.
  • AN
    Anna Napier
    Jan 3, 2026
    1.0
    Done wasting money here. The only vegetarian sandwich is already made flimsy as hell, so I ask for extra veggies and addons that are all part of the regular ordering process on the app. What the hell kind of sandwich did y’all give me? The only instruction that was followed was mustard. This was supposed to be 2+ meals.
  • MN
    McCloud Nebraska
    Nov 20, 2025
    1.0
    First it took a while to get my food at the drive thru window. Not freaky fast but can deal with that. However, after getting home with my food and going to eat my turkey bacon sub I noticed the color didn't look right. It almost looked like roast beef. No it was bacon that had been out for so long it was discolored dark brown. Absolutely not good or acceptable for food.
  • RB
    Rich Baird
    Nov 12, 2025
    1.0
    I used to go to this place all the time until I tried to add a delivery order onto an existing delivery order and they tried to make me pay a separate delivery fee on top of the one that was already going to be paid for a single trip to the same location. I have no patience for stuff like that. I apologize if this is corporate policy, but it is what it is at this point.
  • JS
    Jeremy Stuenzi
    Oct 16, 2025
    1.0
    Couldn’t hear the guy taking my order. And they gave no meat on the sandwich.

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Certified February 22, 2026Yext Knowledge Graph
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