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Jimmy John's

3.6
(262 reviews)
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Business Details

16869 Audrey St, Omaha, NE
68136, United States
(402) 933-8450
https://locations.jimmyjohns.com/ne/omaha/sandwiches-4315.html

About

Sandwich Restaurant

Location

Jimmy John's
16869 Audrey St, Omaha, NE
68136, United States

Hours

Reviews

3.6
262 reviews
5 stars
120
4 stars
46
3 stars
20
2 stars
18
1 star
58

What are people saying?

AI-generated from recent customer reviews

Service Speed

Many customers reported slow service, particularly in the drive-thru and delivery, often taking much longer than expected.

Order Accuracy

Numerous reviews highlighted issues with incorrect orders, missing items, and poor attention to customization requests.

Customer Service

Feedback varied widely, with some praising friendly staff while others reported rude behavior and unprofessionalism.

Food Quality

While some customers enjoyed the food, there were complaints about stale bread, incorrect ingredients, and overall inconsistency in food preparation.
  • LA
    L.A. Autos
    Feb 7, 2026
    5.0
    Very friendly manager, Austin.. Store was clean Everyone was smiling great environment
  • SG
    steven grof
    Oct 17, 2025
    2.0
    Ordered 2 sandwiches with a few changes. Extra mayo, cut in half. Sandwiches were not cut in half and the extra mayo was one packet in the bag. We had the same kind of issues with different locations.
  • DH
    Doug Hampton
    Oct 6, 2025
    2.0
    Only JJ I have been that was dirty. Terrible customer service with seemingly oblivious staff. Even had an employee nudge me away from the soda machine while i was using it. I will never return to this location.
  • DP
    Danielle Petersen
    May 25, 2022
    1.0
    Terrible service. I ordered #14 with all the freebies and it came with no, not even Mayo and they took out the breading on the inside of the bun. I also ordered a number 3 with all the freebies. Tuna was no fresh lettuce was not fresh, no cucumbers and no freebies and barely tuna and just a ton of lettuce, literally couldn’t even eat it. This location has a ton of terrible reviews. Management needs to figure this location out, before they get no customers. We will definitely not be going back to this one.
  • TW
    Terry Wittgren
    Aug 3, 2021
    3.0
    Ok for a good quick sandwich
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Brand Certified Facts from Jimmy John's

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