Jimmy John's

3.5
259 reviews

About

Sandwich Restaurant

Location

Jimmy John's
2911 S 13th Ct, Omaha, NE
68108, United States

Hours

Reviews

3.5
259 reviews
5 stars
110
4 stars
44
3 stars
29
2 stars
15
1 star
61

What are people saying?

AI-generated from recent customer reviews

Delivery Issues

Numerous customers reported significant delays in delivery times, often exceeding the promised 'freaky fast' service.

Customer Service

Feedback highlighted inconsistent customer service, with some staff being friendly and helpful, while others were described as rude or indifferent.

Order Accuracy

Many reviews mentioned problems with incorrect orders, including missing items and wrong sandwiches being delivered.

Food Quality

While some customers praised the freshness and taste of the sandwiches, others complained about portion sizes and the quality of ingredients.

Cleanliness

The location was generally noted for being clean, although some reviews mentioned issues with staff attitude affecting the overall experience.
  • KH
    Katrina Hendricks
    Dec 16, 2025
    1.0
    We placed an order at 9am to be delivered by 11:15am. The food shows up by an Uber Driver after 12pm. They are never on time.
  • CJ
    Cool J
    Oct 10, 2025
    1.0
    Nothing fast about this location.
  • CH
    Chelsea Hoschar
    Oct 2, 2025
    1.0
    I usually order delivery and have had issues throughout the years with timely deliveries. This delivery was by far the worst as there was a clear bite taken out of my sandwich when I unwrapped it. The store manager did not offer any sort of compensation besides the free replacement sandwich I requested. The replacement delivery took nearly an hour as the delivery driver left for other deliveries. The one bright spot was one employee, David, actually apologized for what happened and said he would add in a free cookie with the replacement sandwich. The delivery driver with the replacement sandwich was very rude, insinuating that I was lying about the bite mark and that the sandwich didn’t come from them. Check your food if you order from this location before you eat it!
  • LC
    Lauren Cunningham
    Sep 19, 2025
    5.0
    After a 3 hour drive with 5 young children, this was a perfect place to stop and grab a bite before heading to the zoo. When we arrived we were greeted excitedly by a friendly staff who was very helpful with our large order and making our sandwiches appropriate sizes for the kids. The bathrooms were clean, we did not wait very long for our food, and had a very positive, quick experience. Would recommend for families in our situation. God bless all of you negative reviewers, hope you can find the good in every day.
  • CC
    Carl Craven
    Sep 11, 2025
    1.0
    Gross overpriced sandwiches. They ask you if you want cheese and then charge you $4 for it. Scammer!