Many customers experienced slow delivery times and incorrect orders, leading to frustration.
Customer Service
Feedback on customer service was mixed, with some praising friendly staff while others reported rudeness and dismissive attitudes.
Food Quality
While some customers enjoyed the sandwiches and praised the freshness, others complained about incorrect orders and poor portion sizes.
Consistency
There were numerous mentions of inconsistency in order accuracy and service speed, with some customers noting that their experiences varied significantly.
EB
Elaine Bonam
Jan 2, 2026
1.0
The girl with the pink hair working drive thru tonight should no longer work drive thru. VERY HORRIBLE, ATTITUDE, DISRESPECTFUL, TONE, CUSTOMER SERVICE skills. Please remove her from the line, or you will definitely always have unsatisfied customers. Send her back to training, she needs help bad!!!!!
TA
Tim Anderson
Dec 15, 2025
3.0
This jimmy Johnson is not freaky fast
TK
Todd Kindred
Dec 4, 2025
3.0
Sandwichs: yummy
Brownies: satisfied a craving
Fountain pop: wouldn't know, I didn't get any straws
LM
lisa mcginnis
Sep 20, 2025
4.0
I ordered delivery from Jimmy John's this evening at 8:25 at 9:15 I got the notice it was out for delivery , it's 10:09 I looked on the my tracker area in the app and it said it was delivered , it wasn't delivered to me ! I tried to call the store only to be greeted with a message saying they were closed so I will have to call in the morning to make sure I'm not charged for that meal. Update ...after speaking with the manager of the store this morning they let me know that my order was dropped off at the wrong address, very apologetically they let me know and we're happy to remedy the situation , and thank you to everyone at Jimmy John's on 108th and Maple in Omaha I've never had a problem with them before and I'm so thankful that they took care of me when there was an issue. I know situations happen but thank you again for taking care of it for me. the only thing I could suggest would be to add a link to the app where, if a situation happens close to closing time it can be taken care of that evening. Thank you again to everyone at Jimmy John's I do really appreciate your service.
Sincerely
Lisa M.
Omaha, Nebraska
CH
Christina Hausner
Sep 10, 2025
2.0
Ordered 2 sandwiches for delivery at 7:10 pm. Paid delivery fee $6, plus an 20% tip and didn’t receive until 8:07 pm. Less than 4 miles from the restaurant to my house. Freaky FAIL! Will NEVER order delivery from them again.