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Jimmy John's

3.5
(260 reviews)
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Business Details

5202 L St, Omaha, NE
68117, United States
(402) 738-9000
https://locations.jimmyjohns.com/ne/omaha/sandwiches-2601.html

About

Sandwich Restaurant

Location

Jimmy John's
5202 L St, Omaha, NE
68117, United States

Hours

Reviews

3.5
260 reviews
5 stars
109
4 stars
51
3 stars
27
2 stars
13
1 star
60

What are people saying?

AI-generated from recent customer reviews

Service Speed

Customers frequently reported long wait times in the drive-thru and for delivery, often exceeding expectations for 'freaky fast' service.

Order Accuracy

Many reviews highlighted issues with incorrect orders, missing items, and poor attention to special requests.

Staff Attitude

Several customers experienced rude or unhelpful service from staff, contributing to a negative dining experience.

Food Quality

While some customers praised the freshness of ingredients, others complained about soggy sandwiches and inconsistent portion sizes.

Cleanliness

A few reviews noted that the location was clean and well-maintained, contrasting with other negative aspects of service.
  • KL
    Krystal Lukowski
    4 days ago
    5.0
    Fast, friendly and polite
  • LH
    L Hendrix
    Feb 9, 2026
    1.0
    I sat in the drive-through for five minutes, waiting on my order to be taken. Finally I called the store and asked them if the drive-through was working. The guy laughed said oh nobody has a headset on. Then he got on the intercom and said Jimmy John’s. I started placing my Order and he said oh you’re gonna have to wait. I got somebody inside. This is not the first time this has happened at this location. Whatever crew was working at 3:45 PM on February 9th, is terrible. I drove off without placing an order.
  • DR
    Dawn Rock
    Jan 16, 2026
    5.0
    MARISSA MARTINEZ IS AMAZING THANK YOU FOR THE SANDWICHES. MY STAFF AT AUTO 1 TOWING THANKS YOU AND YOUR STAFF.
  • RS
    revolution studios
    Jan 9, 2026
    1.0
    this place always makes you wait and i dont know why they even offer delivery . they never have a driver
  • MW
    M W
    Nov 14, 2025
    1.0
    Ordered at 12:19p received at 12:55p. Freaky fast delivery is a lie
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Brand Certified Facts from Jimmy John's

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Certified February 22, 2026Yext Knowledge Graph
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