Five Guys

4.3
902 reviews

About

Fast Food RestaurantAmerican RestaurantHot Dog RestaurantRestaurantBurger Joint
Your nearby Five Guys at 697 North 132nd St. in Omaha is ready to offer you a classic take on burgers, hot dogs, fries, milkshakes and more! Whether it's using fresh ground beef (there are no freezers in our restaurants), double-cooking our fries in 100 percent peanut oil, hand-preparing fresh ingredients every morning or serving peanuts while you wait, we strive to provide the best experience each and every time you visit. With more than 250,000 ways to customize your burger and 1,000+ milkshake combinations, satisfying your craving is just a click away!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • DebitAvailable

Location

Five Guys
697 North 132nd St., Omaha, NE
68154, United States

Hours

Reviews

4.3
902 reviews
5 stars
550
4 stars
209
3 stars
64
2 stars
32
1 star
47

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customer experiences with staff were mixed; some praised friendly service while others reported rudeness and inefficiency.

Food Quality

Food quality was generally appreciated, especially the burgers and fries, but there were complaints about inconsistency and overcooked items.

Pricing Concerns

Many customers felt the prices were too high for the value received, with some stating they could find better meals elsewhere for less.

Cleanliness Issues

Several reviews mentioned cleanliness problems in the restaurant, including dirty conditions and unkempt areas.

Order Accuracy

There were multiple reports of incorrect orders and missing items, leading to frustration among customers.
  • GH
    Garrett Horton
    Nov 14, 2025
    5.0
    I came to pick up an online order and the staff were very friendly.
  • AC
    Araceli Castillo
    Nov 12, 2025
    5.0
    I was at Five guys on 132nd at 7p and the lead manager was an impressive leader. She communicated with team and tried to get customers taken care of as soon as possible. It was busy!
  • JF
    Jack Funke
    Nov 10, 2025
    5.0
    Great food and experience at Five Guys!
  • AM
    ahmed morsy
    Nov 3, 2025
    5.0
    Taste is standard and always get the burger right
  • LF
    Landon Fickler
    Oct 19, 2025
    1.0
    Do not go to this Five Guys The Employees have no idea what they are doing. Had to have three different employees just For a basic order and they still got it wrong

Frequently Asked Questions About Five Guys

What is the Five Guys story/How did you guys get your name?

Five Guys began its pursuit to redefine the global burger landscape in 1986 when Jerry and Janie Murrell asked three of their sons whether they wanted to start a business or go to college. Now, three decades after our first location opened in Arlington, Va., Five Guys – a fast-casual restaurant chain named for the Murrells' five sons – serves a classic take on hamburgers, fries and milkshakes in more than 1,700 locations across 24 countries. You can read more about the story of Five Guys at www.FiveGuys.com!

Does Five Guys offer delivery?

As of June 2024, we have more than 1,800 locations in over 24 countries! Most of our restaurants are in the United States.