Dunkin'

2.9
153 reviews
Decked Out Lattes

About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out Restaurant
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Omaha, NE for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
10177 S 168th Ave, Omaha, NE
68136, United States

Hours

Reviews

2.9
153 reviews
5 stars
55
4 stars
10
3 stars
16
2 stars
6
1 star
66

What are people saying?

AI-generated from recent customer reviews

Service Speed

Customers frequently reported long wait times in the drive-thru, often exceeding 20 minutes, leading to frustration.

Order Accuracy

Many reviews highlighted issues with incorrect or incomplete orders, with customers receiving wrong items or missing items altogether.

Product Availability

Numerous customers noted that the store often runs out of popular items, particularly donuts, which is disappointing for a donut shop.

Staff Friendliness

While some customers praised the friendliness of the staff, others reported rude behavior and poor customer service experiences.

Food Quality

Several reviews mentioned inconsistent food quality, with complaints about stale donuts and poorly prepared food items.
  • BH
    Brenda Haller
    Nov 12, 2025
    4.0
    Good food, good service!
  • SR
    Sarah Ramirez
    Nov 9, 2025
    1.0
    Burned sandwixh and soggy hashbrowns
  • AA
    alyssa
    Oct 5, 2025
    1.0
    I should have known to not go to Dunkin this morning but it’s always bad. Today was my last straw especially with this store, because there’s barely any sprinkles on the donuts and there’s two sausages in my sandwich. As a supervisor at Starbucks, I couldn’t imagine giving someone this kind of service.
  • PR
    Paul Ruiz
    Sep 13, 2025
    3.0
    How are these donut shops making money when they don’t have any donuts at 11 AM on a Saturday!? Great donuts but man how do your sell what you don’t have!?
  • JJ
    Jenna Jones
    Aug 26, 2025
    3.0
    Literally 100% of the time that I have ordered a coffee from this place with cold foam, they fill ice and coffee to the very top of the cup, attempt toput cold foam on top and then shove a lid on it. The cold foam goes down the sides and they wipe it up with a napkin and then I'm left with a sticky cup, which makes my hands sticky, my steering wheel sticky, and everything sticky in the car. So incredibly frustrating.

Frequently Asked Questions About Dunkin'

What are the operating hours of Dunkin' in Omaha, NE?

Dunkin' in Omaha, NE is open from 5:00 AM to 10:00 PM Monday through Thursday and Sunday, and from 5:00 AM to 11:00 PM on Friday and Saturday.

Can I order Dunkin' products for delivery or curbside pickup?

Yes, Dunkin' offers delivery and curbside pickup services at this location.