Dunkin'

3.3
593 reviews
Decked Out Lattes

About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out Restaurant
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Omaha, NE for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
14225 Pacific St, Omaha, NE
68154, United States

Hours

Reviews

3.3
593 reviews
5 stars
211
4 stars
118
3 stars
51
2 stars
53
1 star
160

What are people saying?

AI-generated from recent customer reviews

Service Speed

Customers frequently reported long wait times, often exceeding 20 minutes, particularly in the drive-thru.

Staffing Issues

Many reviews highlighted a consistent problem with understaffing, leading to poor service and long lines.

Product Availability

Numerous customers expressed frustration over the frequent lack of available donuts and other menu items.

Customer Service

While some employees received praise for their friendliness, many reviews noted rude or unprofessional behavior from staff.

Food Quality

Several customers complained about the quality of food and drinks, mentioning stale items and incorrect orders.
  • ND
    Natalie Dietrich
    Oct 20, 2025
    5.0
    Dear dunkin donut please bring a dunkin donut to Sioux city, Iowa so I don't have to travel out of town
  • AW
    Alethia Woolery
    Oct 6, 2025
    5.0
    I ordered a coffee, and I swear it was ready IMMEDIATELY. Now, it was an iced vanilla latte, so maybe that makes things different, but I was still astounded. Also, once I was waiting on a friend, and despite having not bought anything, they didn’t get mad at me for loitering or whatever! So that was really nice of them.
  • SW
    Sheri Wellborn
    Sep 28, 2025
    1.0
    Want to the store at 6 AM, lights were on, no open sign. Turned around to go through the drive, menu not lit up. Service was poor.
  • AT
    archer thompson
    Aug 27, 2025
    2.0
    My drink is never actually full or correct.
  • R
    Çarol Reade
    Aug 23, 2025
    3.0
    Not what I ordered. Refused to give me reciept and so stail they were hard. Staff

Frequently Asked Questions About Dunkin'

What are the operating hours of Dunkin' in Omaha, NE?

Dunkin' Omaha is open daily from 4:30 AM to 7:00 PM for dine-in and from 5:00 AM to 6:30 PM for delivery.

Does Dunkin' offer mobile ordering?

Yes, you can order ahead using the Dunkin' mobile app available on iOS and Android for a fast grab-and-go experience.