Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out RestaurantDunkin'
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving.
Dunkin’ is proud to serve Omaha, NE for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!
Numerous customers reported issues with incorrect orders, missing items, and poor communication regarding what was available.
Customer Service
While some employees, like Gaby and Kaelyn, received praise for their friendliness, many reviews highlighted rude staff and poor customer interactions.
Speed of Service
Customers frequently complained about slow service, long wait times, and inefficient handling of orders, especially during busy hours.
Cleanliness and Maintenance
Several reviews mentioned dirty tables and floors, indicating a lack of proper cleanliness and maintenance in the store.
Product Availability
Customers expressed frustration over the store being frequently out of popular items, including donuts and specific drink options.
TA
T Ace
Jan 10, 2026
2.0
CHECK EVERYTHING before you leave. Went to the drive up at 9am, no other customers inside or in line. Ordered 2 coffees, 2 donuts, 2 sandwiches. Was told the coffee we asked about had dairy - after more questions, found out it had only oat milk (not dairy). Got the first bag, only one donut inside - gave it back and asked for the 2nd. Got it and one coffee (confirmed the dairy question again before taking it). Got the sandwiches - one completely wrong sandwich. Never got the second coffee. Tried to call to let them know, no answer. There were at least 2 employees inside and no other customers when we were there. The sticker on the bag has the right sandwiches listed, so not sure how we got the completely wrong sandwich. We didn’t have time for them to remake it, and the gal never came back to the window to bring our coffee or ask for the correct sandwich. This is not the first time we have gotten the wrong food and I’m not sure why we keep trying. Good location, but terrible order accuracy.
MM
Morgan Mills
Dec 19, 2025
3.0
I came in today around 9 am and had no donuts. How is a donut shop not going to have donuts but Gaby and Kaelyn were very apologetic about having no donuts and gave me other options which I appreciate. They always do a good job on my coffee order and always take there to say hi and have a conversation with me at the window if it wasn’t for gaby and Kaelyn being so welcoming and making me feel like they enjoy me being there this would have been the absolute worst experience ever
AG
Auntiana Garcia
Dec 19, 2025
1.0
everything is amazing there when i see gaby and kaelyn helping me out and giving me exactly everything i need. they’re so amazing and very happy people they brighten up my day everyday and always willing to help. they always have big smiles on there face but recently i’ve had bad experiences with anyone else but them, so rude, making faces and doing everything absolutely wronng. everyone is so disrespectful. i would genuinely rate this a 0 unless gaby and kaelyn are there bc they understand and everything. i came in today like regularly and wanted a donut but unfortunately they didn’t have any but they were very respectful and understood i was upset and gave me other options. anyone else would’ve just said sorry. gaby and kaelyn always brighten io my day expect the rest of the people. they’re such hard working girls and are always so sweet and nice. if they ever leave i will not be coming back and i will let my friends and family know about the situation and tell everyone how horrible management is there. UNBELIEVABLE.
NB
Nicole Baltimore
Dec 17, 2025
1.0
I’ve enjoyed being a daily customer for a long time. I have loved my interactions with Katelyn and Gabby they are the best. However, recently with other employees has been horrible and have made it harder and harder to continue to come back. To be honest the whole reason I have continued to come is because of Katelyn and Gabby! They are always bubbly and sweet and have always gone above and beyond.
VC
Vanessa Culver
Dec 2, 2025
1.0
I got the 6 dollar breakfast deal. Definitely not worth 6 dollars..didn't have bagels not a big deal but the croissant was burnt and dry and the hashbrowns taste like it was sitting for a very long time they didn't even ask me if I wanted a choice bacon or sausage. And the coffee was not very good. First time trying this place very disappointed i drove out of my way to waste my time and money to get something io could of probably get at a gas station for the same price or less 🙃
What are the regular operating hours of Dunkin' on S 135th St in Omaha?
Dunkin' is open daily from 4:30 AM to 7:00 PM.
Does this Dunkin' location offer delivery and curbside pickup services?
Yes, this Dunkin' location provides both delivery and curbside pickup services.
How can I order ahead from Dunkin' on S 135th St?
You can order ahead using the Dunkin' mobile app or via their online ordering link for a quick grab and go experience.
What are some featured holiday drinks currently available at Dunkin'?
Dunkin' offers holiday favorites such as the Cookie Butter Cloud Latte, Peppermint Mocha, Toasted White Chocolate Signature Latte, and the Berry Sangria Refresher.
What types of meals does Dunkin' serve at this Omaha location?
Dunkin' serves breakfast, lunch, and brunch meals, including coffee, espresso, donuts, and breakfast sandwiches.
Is there a drive-thru available at this Dunkin' location?
Yes, this Dunkin' location features a drive-thru service for customer convenience.
Does Dunkin' on S 135th St offer free Wi-Fi and accept credit and debit card payments?
Yes, Dunkin' offers free Wi-Fi and accepts both credit and debit card payments.
What nearby places might be convenient for visitors to check out before or after visiting Dunkin'?
Nearby places include the Lumberyard District shopping center for retail, and Wingstop or Brick Street Tavern for additional dining options.
How can nearby professionals use Dunkin's location on S 135th St in Omaha?
Professionals at nearby offices like OBI Creative or First American Title Insurance can easily grab coffee and breakfast at Dunkin' for quick meetings or breaks.
What local recreational or health services are close to Dunkin' that customers might want to combine with a visit?
Customers can visit Olympia Cycle for biking needs or Sarpy Chiropractic for health services nearby, making Dunkin' a convenient stop before or after these visits.
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