Business Details
About
Fast Food RestaurantIce Cream Shop
Soft-serve ice cream & signature shakes top the menu at this classic burger & fries fast-food chain.
Details
- Drive-throughAvailable
- [Free/Paid] wi-fiNot available
- RestroomAvailable
- Welcomes familiesAvailable
Location
Hours
Reviews
3.4
991 reviews
5 stars
371
4 stars
178
3 stars
143
2 stars
77
1 star
222
What are people saying?
AI-generated from recent customer reviews
Service Quality
Customers frequently reported poor service, including rude staff, long wait times, and incorrect orders.
Cleanliness
Multiple reviews mentioned the store's dirty conditions, including unsanitary bathrooms and a messy dining area.
Pricing
Many customers found the prices to be too high for the quality of food and service received.
Food Quality
While some customers enjoyed the ice cream and certain menu items, there were consistent complaints about cold or poorly prepared food.
Staff Attitude
Several reviews highlighted unprofessional behavior from staff, including lack of friendliness and dismissive attitudes towards customers.
- BGbouncy-story293 ggNov 13, 20255.0I went to this location on 11/11/2025, there was a gentle who took my order and had exceptional customer service skills. I was extremely satisfied with his custom service. He was a tall skinny black young male. Wish I knew his name so I can give him the credit he deserves, he definitely had a good personality
- CCCharlie COct 24, 20251.0The prices at Dairy Queen have become outrageous and the last 2 times I have visited to get a new promoted item, they have been unable to make it. If I am having to pay $7 for mediocre ice cream mixed with candy then I’d like to actually be able to receive it.
- FLFelicita LunaOct 19, 20252.0Too expensive!
- LSLiam StierenSep 23, 20251.0I got a bad score on my ACT, so I came here 15 minutes before closing to get some ice cream to make me feel better. Imagine my dismay, when, despite the glowing open sign on the door, both the drive through and the lobby were closed. This obviously made me very very upset, and therefore, I do not recommend anyone go to this Dairy Queen. I just wanted a medium Pumpkin Pie Blizzard and large fries to resurrect my crushed soul, but NO! No yummy snacks, I guess.
- MTMichelle TerlizziAug 21, 20251.0The person taking the order didn’t want to be here. It was the filthiest store I’ve ever been in. Shocking. I travel all over the US this was the worst.
Frequently Asked Questions About Dairy Queen Grill & Chill
What is the address of Dairy Queen Grill & Chill in Omaha?
Dairy Queen Grill & Chill is located at 1922 N 72nd St, Omaha, NE 68114-1932, United States.
What are the operating hours of Dairy Queen Grill & Chill?
The restaurant is open Monday to Saturday from 11:00 AM to 10:00 PM, and on Sunday from 12:00 PM to 10:00 PM. Holiday hours may vary.
What special items are featured on the menu at Dairy Queen Grill & Chill?
The menu features Blizzard® Treats, Chicken Strip Baskets, Grillburgers®, soft-serve ice cream cones, shakes & malts, and ice cream cakes from DQCakes.com.
Does Dairy Queen Grill & Chill offer drive-thru and outdoor seating?
Yes, they offer drive-thru service and have outdoor seating available for guests.
Is Dairy Queen Grill & Chill family-friendly and accessible?
Yes, the restaurant is family-friendly with amenities like high chairs, restrooms, wheelchair accessibility, and welcomes children.
Can I order online or use mobile deals at Dairy Queen Grill & Chill?
Yes, mobile ordering, rewards, and mobile deals are available. You can order online via their website or app.
Does Dairy Queen Grill & Chill have free WiFi for customers?
Yes, free WiFi is available for customers on-site.
What nearby dining options can I visit before or after my Dairy Queen visit?
Nearby dining options include African Cocktail Lounge (African cuisine), Mt. Fuji Inn (Asian restaurant), McDonald's, Burger King, and Jericho Mediterranean Grill, offering a variety of food choices.
Are there any nearby entertainment or shopping venues close to Dairy Queen Grill & Chill?
Yes, you can visit Redbox for movies and music rentals, Family Dollar for shopping, and JoJoz Art Studio for arts and entertainment nearby.
How can nearby places help me plan my visit to Dairy Queen Grill & Chill?
If you're visiting the area, you might stop by Mega Saver convenience store or Kum & Go gas station for essentials. For beauty or spa services, Koko’s Hair Salon and Lash Trap Aesthetics are close by, making it convenient to combine errands with your Dairy Queen visit.