Business Details
About
Fast Food RestaurantIce Cream ShopDairy Queen
Soft-serve ice cream & signature shakes top the menu at this classic burger & fries fast-food chain.
Details
- Drive-throughAvailable
- RestroomAvailable
- Welcomes familiesAvailable
- Kid friendlyAvailable
Location
Dairy Queen Grill & Chill
Lakeside Plaza Shopping Center, Omaha, NE
68130-2339, United States
Hours
Reviews
3.4
481 reviews
5 stars
183
4 stars
93
3 stars
51
2 stars
34
1 star
120
What are people saying?
AI-generated from recent customer reviews
Cleanliness
Numerous reviews highlighted the filthy conditions of the restaurant, including dirty floors, sticky tables, and unsanitary food prep areas.
Service Speed
Customers frequently complained about extremely long wait times for food and poor service, with many stating they waited over 30 minutes for their orders.
Food Quality
Several reviews mentioned issues with food quality, including cold or poorly prepared items, and concerns about food safety.
Staff Attitude
There were multiple reports of rude or unprofessional staff behavior, contributing to a negative customer experience.
Positive Experiences
Despite the negative feedback, some customers praised the ice cream and specific staff members for their friendliness and good service.
- KGkirsten gallagher2 days ago5.0We dined in and Zach served us he had great energy and customer service ! We will be coming back because of him ! Great service
- DEDavid EdwatdsDec 17, 20253.0Never again gross food waited 20mins for a cold burger and the bacon smelled like plastic
- JHjesse hensonNov 23, 20251.0There was food all over the window and counter in drive thru. Fries were soggy and old. Burger bun was full of water. I won't eat here again. Nor should anyone else. This is in a nice shopping center. Do better.
- LMLindsey MuraskinNov 23, 20251.0I am 7 months pregnant and I have had cravings for dairy queen. Each craving is met with the most nauseating, frustrating customer experience that I have ever encountered. The sheer amount of time it takes to create a simple blizzard is absurd. I am convinced they must be milking the cows and making the ice cream from scratch from how much time it requires. Also, this place is disgusting. Has it been it cleaned ever? Lastly, there is absolutely zero sensitivity towards allergies - I was given a gluten blizzard when I ordered one without gluten, and the employee could not have cared less.
- LMLorenzo MejiaNov 21, 20251.0Me estaba comiendo mi hamburguesa y la gente de local se asustó porque había una rata dentro del local y hicieron un escándalo hasta que la mataron y yo ahí sentado y comiendo mi comida fue asqueroso
Frequently Asked Questions About Dairy Queen Grill & Chill
What type of food and treats does Dairy Queen Grill & Chill offer?
Dairy Queen Grill & Chill offers soft-serve ice cream, signature shakes, Blizzard® Treats, chicken strip baskets, Grillburgers®, and DQ ice cream cakes.
What are the operating hours of Dairy Queen Grill & Chill in Omaha?
Dairy Queen Grill & Chill is open daily from 10:30 AM to 10:00 PM.
Is Dairy Queen Grill & Chill open on major holidays?
The Dairy Queen Grill & Chill location is closed on Thanksgiving Day (November 27, 2025) and Christmas Day (December 25, 2025).
Does Dairy Queen Grill & Chill have facilities for families with children?
Yes, the restaurant offers booster seats, high chairs, is family-friendly, welcomes children, and provides outdoor seating.
Is there a drive-thru option at Dairy Queen Grill & Chill?
Yes, this location has a drive-thru for convenient ordering and pickup.
Can I order Dairy Queen Grill & Chill menu items online for pickup?
Yes, online ordering is available at https://www.dairyqueen.com/en-us/order/pickup/n/40635/ for pickup.
Where is Dairy Queen Grill & Chill located in Omaha?
It is located at Lakeside Plaza Shopping Center, 17101 Lakeside Hills Plz, Omaha, NE 68130-2339, USA.
What nearby dining options are available around Dairy Queen Grill & Chill?
Nearby dining options include Javi's Tacos (Mexican and fast food), Newman’s Pasta Cafe (Italian restaurant and cafe), and PepperJax Grill (American fast food). You can enjoy a meal at these places before or after visiting Dairy Queen.
Are there any youth or family activity centers near Dairy Queen Grill & Chill?
Yes, XP League - Omaha is nearby and offers youth-focused activities, which is great for families visiting the area.
What useful services are near Dairy Queen Grill & Chill that customers might need?
Nearby services include car rentals at Hertz, banking at Wells Fargo and Mutual of Omaha Bank, and dental care at Adams Orthodontics and Premier Dental.