Business Details
About
Fast Food RestaurantIce Cream ShopDairy Queen
Soft-serve ice cream & signature shakes top the menu at this classic burger & fries fast-food chain.
Details
- Drive-throughAvailable
- RestroomAvailable
- Welcomes familiesAvailable
- Kid friendlyAvailable
Location
Hours
Reviews
3.3
735 reviews
5 stars
259
4 stars
144
3 stars
69
2 stars
66
1 star
197
What are people saying?
AI-generated from recent customer reviews
Service Speed
Customers frequently reported extremely slow service, with long wait times in both drive-thru and dine-in experiences.
Customer Service
Many reviews highlighted poor customer service, including rude staff interactions and lack of acknowledgment from employees.
Cleanliness
Numerous complaints were made regarding the cleanliness of the restaurant, with reports of dirty tables, floors, and unsanitary food handling practices.
Order Accuracy
There were consistent issues with order accuracy, including missing items and incorrect food being served.
Food Quality
Several customers expressed disappointment with the quality of food, mentioning cold items, poorly made blizzards, and unsatisfactory portion sizes.
- JBJoel Brant1 day ago1.0I ordered online and when I showed up they hadn't even started my order. The kids in the front we're having arguments over politics not really paying attention to the customers. When we got home my wife's chicken sandwich was a regular cheeseburger and my son's sandwich was made wrong. Maybe if they're paying a little more attention to their jobs it would have gone better. I don't think I'll be back to this location.
- JJJenah JacobsonJan 1, 20261.0so dirty. all workers looked at me but didn’t help me for 10 minutes
- WWWillitoJan 1, 20261.0They need to hire more workers, they slow
- LPlondon phillispDec 12, 20251.0Literally so slow.. Shouldn’t take this long when there’s not even a line?
- AFAnn FrydaNov 26, 20255.0Only waited a few minutes for someone to take our order (which was good to give us time to look at the menu). Charlie was very pleasant and attentive and was efficient and getting our order. Nini (sp?) the manager was also very attentive and engaged ensuring all customers were being taken care of in a timely manner. The food was hot and delicious (we ordered the chicken tenders basket). Charlie even asked if we wanted our ice cream later, which we did! Fabulous service which I don't usually experience at this DQ so I was pleasantly surprised and appreciate those working there today.
Frequently Asked Questions About Dairy Queen Grill & Chill
What type of food and treats does Dairy Queen Grill & Chill in Omaha offer?
Dairy Queen Grill & Chill offers soft-serve ice cream, signature shakes, Blizzard® Treats, Grillburger®, chicken strip baskets, and ice cream cakes.
What are the operating hours of Dairy Queen Grill & Chill at 13150 W Maple Rd, Omaha?
The Dairy Queen location is open daily from 10:30 AM to 10:00 PM.
Is Dairy Queen Grill & Chill family-friendly and accessible for children and those with disabilities?
Yes, the location is family-friendly, welcomes children, and offers booster seats, high chairs, wheelchair accessibility, and restrooms.
Does Dairy Queen Grill & Chill have outdoor seating or drive-thru services?
Yes, they provide both outdoor seating and a drive-thru for customer convenience.
Are there any special holiday closures I should be aware of at Dairy Queen Grill & Chill?
Yes, Dairy Queen is closed on November 27, 2025 (Thanksgiving) and December 25, 2025 (Christmas).
How can I place an order online for pickup at Dairy Queen Grill & Chill?
You can place an order for pickup through their official online ordering site at https://www.dairyqueen.com/en-us/order/pickup/n/13689/.
Does Dairy Queen Grill & Chill offer any mobile app benefits or deals?
Yes, you can download the Dairy Queen app for exclusive deals and mobile rewards.
What nearby stores can I visit for shopping after enjoying a meal at Dairy Queen Grill & Chill?
Famous Footwear and Kreative Ways are nearby retail stores where you can shop after your visit.
Are there any nearby pharmacies or convenience stores near Dairy Queen Grill & Chill for quick errands?
Yes, Walgreens, Walmart Pharmacy, Good Stop by Casey's, and BP gas station with convenience store are located close by for your convenience.
What other dining options are available near Dairy Queen Grill & Chill?
Nearby dining options include McDonald's, Old Chicago Pizza and Taproom, Famous Dave's Bar-B-Que, Red Mango, and Applebee's Grill + Bar.