Business Details
About
Fast Food RestaurantIce Cream Shop
Soft-serve ice cream & signature shakes top the menu at this classic burger & fries fast-food chain.
Details
- Drive-throughAvailable
- RestroomAvailable
- Welcomes familiesAvailable
- Kid friendlyAvailable
Location
Hours
Reviews
3.3
728 reviews
5 stars
257
4 stars
144
3 stars
69
2 stars
65
1 star
193
What are people saying?
AI-generated from recent customer reviews
Service Quality
Customers frequently reported rude and unprofessional behavior from staff, with many experiences of long wait times and incorrect orders.
Cleanliness
Multiple reviews highlighted unsanitary conditions in the restaurant, including dirty floors and unkempt staff.
Food Quality
There were consistent complaints about food being served cold, incorrect orders, and poor preparation of menu items.
Customer Experience
Many customers expressed frustration with the lack of acknowledgment and communication from staff, leading to a negative overall experience.
Management Issues
Several reviews pointed to poor management practices, including staff arguing in front of customers and a lack of accountability for service failures.
- JFJaime Foster2 days ago1.0Cursing loudly in front of customers (including children) my father is 80 and felt uncomfortable. He even spoke to a young kid about it behind the counter and the kid working told my father he was “over reacting”. No adults in sight it seemed to only be young kids “working” more like dicking around behind the counter, cursing, messing around, being rude, and making customers feel uncomfortable. This is not the first time this has occurred at this location and without proper adult management it will continue to happen. Do better.
- DRDJ REVONov 16, 20251.0Really slow people for a fast food restaurant. 30 minutes wait for a cone!
- KEKaren EckstromOct 11, 20255.0I ordered a birthday cake and called to check my order. The manager was very polite and made sure my order was ready and perfect. I picked it up and it was the best cake we have ordered. The cashier who waited on me was very nice. It was a great experience. They even had vegan options for the Dilly bars.
- JJJason JohnsonOct 10, 20252.0Used to have the best chicken strips. Still not bad but legit a quarter of the size they used to be
- SBShalonda BassOct 5, 20255.0Fast and friendly service ! Food was delicious 😋
Frequently Asked Questions About Dairy Queen Grill & Chill
What type of food and treats does Dairy Queen Grill & Chill in Omaha offer?
Dairy Queen Grill & Chill offers soft-serve ice cream, signature shakes, Blizzard® Treats, Grillburger®, chicken strip baskets, and ice cream cakes.
What are the operating hours of Dairy Queen Grill & Chill at 13150 W Maple Rd, Omaha?
The Dairy Queen location is open daily from 10:30 AM to 10:00 PM.
Is Dairy Queen Grill & Chill family-friendly and accessible for children and those with disabilities?
Yes, the location is family-friendly, welcomes children, and offers booster seats, high chairs, wheelchair accessibility, and restrooms.
Does Dairy Queen Grill & Chill have outdoor seating or drive-thru services?
Yes, they provide both outdoor seating and a drive-thru for customer convenience.
Are there any special holiday closures I should be aware of at Dairy Queen Grill & Chill?
Yes, Dairy Queen is closed on November 27, 2025 (Thanksgiving) and December 25, 2025 (Christmas).
How can I place an order online for pickup at Dairy Queen Grill & Chill?
You can place an order for pickup through their official online ordering site at https://www.dairyqueen.com/en-us/order/pickup/n/13689/.
Does Dairy Queen Grill & Chill offer any mobile app benefits or deals?
Yes, you can download the Dairy Queen app for exclusive deals and mobile rewards.
What nearby stores can I visit for shopping after enjoying a meal at Dairy Queen Grill & Chill?
Famous Footwear and Kreative Ways are nearby retail stores where you can shop after your visit.
Are there any nearby pharmacies or convenience stores near Dairy Queen Grill & Chill for quick errands?
Yes, Walgreens, Walmart Pharmacy, Good Stop by Casey's, and BP gas station with convenience store are located close by for your convenience.
What other dining options are available near Dairy Queen Grill & Chill?
Nearby dining options include McDonald's, Old Chicago Pizza and Taproom, Famous Dave's Bar-B-Que, Red Mango, and Applebee's Grill + Bar.