Business Details
About
Fast Food RestaurantIce Cream Shop
Soft-serve ice cream & signature shakes top the menu at this classic burger & fries fast-food chain.
Details
- Drive-throughAvailable
- [Free/Paid] wi-fiNot available
- RestroomAvailable
- Welcomes familiesAvailable
Location
Hours
Reviews
3.5
618 reviews
5 stars
245
4 stars
128
3 stars
79
2 stars
42
1 star
124
What are people saying?
AI-generated from recent customer reviews
Service Issues
Numerous customers reported poor service, including rude staff, long wait times, and incorrect orders.
Cleanliness
Many reviews highlighted unsanitary conditions in the restaurant, with dirty tables and floors.
Food Quality
While some customers enjoyed the food, there were complaints about cold or improperly cooked items, as well as missing ingredients.
Inconsistent Experience
Customers experienced a wide range of service quality, with some praising friendly staff while others reported unprofessional behavior.
Management Concerns
Several reviews mentioned a lack of effective management, with issues like untrained staff and poor communication.
- JSJohn SmithOct 26, 20251.0Only one in the drive through and I had to pull around to the parking lot and wait for someone to bring my food out. Why wouldn't I just wait at the window if no one is behind me?
- RRR34P3R425Oct 17, 20251.0Went in today for food for the family. There were kids in middle school making all kinds of noise and running around the store with no adult supervision. When I asked employees for Togo lids for blizzards I was ignored I had to get a little loud to get there attention. There was only on employee that helped us and he was kitchen staff not service. There management and from of house staff need some additional training in customer service. If you go here the order and food was great, but the service is terrible.
- RDRay DyneOct 15, 20255.0Bro that made me the sickest cake I’ve ever seen! Asked for a Dexter themed cake for my son’s birthday. He told me this was the first cake he did. Give this man a raise! You rock man, super talented. Will be back for sure!!!
- TTToddSep 20, 20251.0Incredibly slow. Ordered on the app and still spent 10min in drive through and another 10 in the parking lot for a chicken strip basket. But I got the ice cream immediately so it was melted by the time I got home.
- SESreylak EstradaSep 5, 20251.0The hours on Google are wrong. It closes at 10 on Friday not 10:30
Frequently Asked Questions About Dairy Queen Grill & Chill
What are the regular operating hours of Dairy Queen Grill & Chill in Omaha?
Dairy Queen Grill & Chill in Omaha is open every day from 10:30 AM to 10:00 PM.
Is Dairy Queen Grill & Chill open on Thanksgiving or Christmas Day?
The location is closed on Thanksgiving (Nov 27, 2025) and Christmas Day (Dec 25, 2025), but open with limited hours (10:30 AM to 3:00 PM) on Christmas Eve (Dec 24, 2025).
What types of food and treats does Dairy Queen Grill & Chill offer?
The menu features soft-serve ice cream, signature shakes, Blizzard® Treats, Grillburgers®, chicken strip baskets, and more.
Does Dairy Queen Grill & Chill provide seating options?
Yes, the restaurant offers both indoor and outdoor seating, including high chairs and booster seats for children.
Are there accessibility services available at this Dairy Queen location?
Yes, the location is wheelchair accessible and family-friendly with amenities like restrooms and free Wi-Fi.
Can I order food online for pickup from Dairy Queen Grill & Chill?
Yes, you can order online for pickup through their website at https://www.dairyqueen.com/en-us/order/pickup/n/11062/.
Does Dairy Queen Grill & Chill offer any mobile app deals or rewards?
Yes, by downloading their app, customers can access exclusive deals and participate in mobile ordering and rewards programs.
What nearby restaurants can I visit along with Dairy Queen Grill & Chill?
Nearby restaurants include 'As Is Properties NE' offering chicken and fish and chips, and 'Red Lobster' for seafood and American cuisine. Perfect spots for a meal variety before or after visiting Dairy Queen.
Are there nearby services I can utilize when visiting Dairy Queen Grill & Chill?
Yes, close to Dairy Queen you can find services like NHS Business Sales & Consulting for professional services, and Magic Hands Massage for relaxation.
Where can I find fuel or automotive services near Dairy Queen Grill & Chill in Omaha?
Nearby automotive services include West Omaha Auto Service and Walker Tire & Auto Service. For fuel, BP and Amoco gas stations are also close by.