Business Details
About
Fast Food RestaurantIce Cream ShopDairy Queen
Soft-serve ice cream & signature shakes top the menu at this classic burger & fries fast-food chain.
Details
- Drive-throughAvailable
- [Free/Paid] wi-fiNot available
- RestroomAvailable
- Welcomes familiesAvailable
Location
Hours
Reviews
3.5
618 reviews
5 stars
245
4 stars
128
3 stars
79
2 stars
41
1 star
125
What are people saying?
AI-generated from recent customer reviews
Customer Service
Numerous reviews highlighted poor customer service, including rudeness from staff, long wait times, and incorrect orders.
Cleanliness
Many customers reported unsanitary conditions in the restaurant, including dirty tables and floors, and a general lack of cleanliness.
Food Quality
While some customers enjoyed the ice cream and certain food items, there were consistent complaints about food being served cold or improperly prepared.
Staff Behavior
Several reviews mentioned unprofessional behavior from staff, including gossiping, ignoring customers, and being dismissive.
Order Accuracy
Multiple customers experienced issues with incorrect orders and missing items, leading to frustration and dissatisfaction.
- CBChristy BakerDec 17, 20251.0Never got to order after waiting 10 plus minutes in the Drive-Thru at 3:00 in the afternoon. To only be spoken to extremely rudely by the team member who said he's the only team member when I had to repeat myself three times just for two items. And then refuse me service and continue being rude at that point I continued to pull out my video camera to record the conversation. Never will I come back here get it together and disappointing to try to get food for my son to only get spoken to like that and I see there's more than one person in the store. Then when I went and to record to get evidence of what I was dealing with he proceeded to get his camera out and then follow me out the store and then record myself walking out of the store after he said something about can't record in here I stated my reason and respectfully I walked out and then he proceeded to follow me recording me. Unbelievable. Maybe you put up signage saying I can't record but if someone is speaking to me and acting so outlandish in the workplace like he was yes people are going to come in and wonder what the hell is going on in here and it's not okay. Once he put his recording down he proceeded to try to call me a racist which I have on my recording.
- SHSara H.Dec 1, 20255.0We were walking through Omaha, and this Dairy Queen was near our hotel, so we stopped by before checking in. I think it was a Wednesday night, a couple months ago now, and this place was packed! But the kitchen was hustling and orders were getting out fast. I was impressed. I think we had walked about 24 miles that day, and I was starving, so I was super thankful for the quick and friendly service here. Thanks again, guys!
- JSJohn SmithOct 26, 20251.0Only one in the drive through and I had to pull around to the parking lot and wait for someone to bring my food out. Why wouldn't I just wait at the window if no one is behind me?
- RRR34P3R425Oct 17, 20251.0Went in today for food for the family. There were kids in middle school making all kinds of noise and running around the store with no adult supervision. When I asked employees for Togo lids for blizzards I was ignored I had to get a little loud to get there attention. There was only on employee that helped us and he was kitchen staff not service. There management and from of house staff need some additional training in customer service. If you go here the order and food was great, but the service is terrible.
- RDRay DyneOct 15, 20255.0Bro that made me the sickest cake I’ve ever seen! Asked for a Dexter themed cake for my son’s birthday. He told me this was the first cake he did. Give this man a raise! You rock man, super talented. Will be back for sure!!!
Frequently Asked Questions About Dairy Queen Grill & Chill
What are the regular operating hours of Dairy Queen Grill & Chill in Omaha?
Dairy Queen Grill & Chill in Omaha is open every day from 10:30 AM to 10:00 PM.
Is Dairy Queen Grill & Chill open on Thanksgiving or Christmas Day?
The location is closed on Thanksgiving (Nov 27, 2025) and Christmas Day (Dec 25, 2025), but open with limited hours (10:30 AM to 3:00 PM) on Christmas Eve (Dec 24, 2025).
What types of food and treats does Dairy Queen Grill & Chill offer?
The menu features soft-serve ice cream, signature shakes, Blizzard® Treats, Grillburgers®, chicken strip baskets, and more.
Does Dairy Queen Grill & Chill provide seating options?
Yes, the restaurant offers both indoor and outdoor seating, including high chairs and booster seats for children.
Are there accessibility services available at this Dairy Queen location?
Yes, the location is wheelchair accessible and family-friendly with amenities like restrooms and free Wi-Fi.
Can I order food online for pickup from Dairy Queen Grill & Chill?
Yes, you can order online for pickup through their website at https://www.dairyqueen.com/en-us/order/pickup/n/11062/.
Does Dairy Queen Grill & Chill offer any mobile app deals or rewards?
Yes, by downloading their app, customers can access exclusive deals and participate in mobile ordering and rewards programs.
What nearby restaurants can I visit along with Dairy Queen Grill & Chill?
Nearby restaurants include 'As Is Properties NE' offering chicken and fish and chips, and 'Red Lobster' for seafood and American cuisine. Perfect spots for a meal variety before or after visiting Dairy Queen.
Are there nearby services I can utilize when visiting Dairy Queen Grill & Chill?
Yes, close to Dairy Queen you can find services like NHS Business Sales & Consulting for professional services, and Magic Hands Massage for relaxation.
Where can I find fuel or automotive services near Dairy Queen Grill & Chill in Omaha?
Nearby automotive services include West Omaha Auto Service and Walker Tire & Auto Service. For fuel, BP and Amoco gas stations are also close by.