Certified by Chipotle Mexican Grill • Feb 22, 2026
Mexican Restaurant
Chipotle Westroads is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Details
TakeoutAvailable
Location
Certified by Chipotle Mexican Grill • Feb 22, 2026
Certified by Chipotle Mexican Grill • Feb 22, 2026
Reviews
3.5
345 reviews
5 stars
161
4 stars
51
3 stars
16
2 stars
22
1 star
95
What are people saying?
AI-generated from recent customer reviews
Service Quality
Numerous reviews highlighted consistently rude and unhelpful staff, with many customers expressing dissatisfaction with the service experience.
Food Quality
While some customers praised the food, many reported issues with portion sizes, food freshness, and incorrect orders.
Cleanliness
Several reviews mentioned the restaurant's cleanliness issues, including dirty dining areas and unsanitary food handling practices.
Wait Times
Customers frequently complained about long wait times for both in-store and online orders, often citing delays and poor management.
ZM
Zack Meador
2 days ago
1.0
horrible. did online order to support fort calhoun post prom and they forgot the only burrito we ordered. we ordered 4 items ordered a steak burritto and got a steak bowl with wrong toppings even. I counted 6 pieces of steak in it and 3 which were hard grissle couldn’t get ahold of location so corporate refunded for the burritto only. didn’t offer anything else ( like come back and we will get you correct order, door dash or anything). looks like qdoba from here on
BA
Brad Ashley
5 days ago
1.0
We have very clean and healthy diets, so we ordered two bowls with a few customizations. The most notable of which was "light rice" on one and "no rice " on the other. As you know, most chains market white rice as a healthy option - even though the glycemic impact is very substantial.
When we got home, we noticed all of the customizations were not followed. Both bowls had a massive amount of white rice, I would say 50% of the bowls were rice. They were also very short on protein, and the other requests were not completed. I wound up eating about 30% of the bowl and throwing the rest in the trash can. My wife spent 5 minutes separating the rice from the beans and then throwing the rice in the trash can, along with a cup and half of excessive lettuce. The really bad part is that I paid $50 for that horrible meal.
I WOULD AVOID THIS LOCATION AND CHIPOLTE IN GENERAL. CHIPLOTE'S FOOD QUALITY AND EXECUTION HAVE DETERIORATED SIGNIFICANTLY, BUT PRICES KEEP RISING! THAT IS A BAD COMBINATION.
MS
Michael Sammons
Feb 13, 2026
1.0
Do you want to sit in a drive through for half and hour and eat a cold dinner?
What about 0 aknowledgement from staff?
BC
Bethany Clark
Feb 2, 2026
1.0
This is my neighborhood Chipotle. The past 5 online orders I’ve placed, I’ve arrived on time it’s taken no less than 15 minutes for me to get through the drive through line. They average about 5-7 minutes per car just sitting there waiting at the window (food is ready but no one comes to the window) and there’s no place to go - you’re essentially stuck in line. They need to put a cap on how many orders they allow to be placed online. It’s absolutely ridiculous.
TM
Tom McGill
Jan 23, 2026
2.0
Service is terrible at this location. Would not recommend.
Last time I picked up takeout the didn’t give me all the food. I had to go back to get the rest of the order and no apology at all.
This time there was no one in line when I went to pick up in drive thru. Waited 12 minutes for anyone to come to window. By the time we left there were 9 cars in line
I’ve told my wife no more ordering from this location
Frequently Asked Questions About Chipotle Mexican Grill
What type of cuisine does Chipotle Mexican Grill Westroads offer?
Chipotle offers a customizable menu featuring Mexican cuisine such as burritos, bowls, quesadillas, tacos, and salads using responsibly sourced ingredients.
What are the operating hours of Chipotle Mexican Grill Westroads?
The restaurant is open daily from 10:45 AM to 11:00 PM.
Does Chipotle Mexican Grill Westroads offer pickup or delivery services?
Chipotle Westroads offers in-store pickup for orders.
How can I place an online order from Chipotle Mexican Grill Westroads?
You can place an order online via their main order website at https://order.chipotle.com/ or through the Chipotle app available on the Apple App Store.
Is Chipotle Mexican Grill Westroads welcoming to LGBTQ+ customers?
Yes, Chipotle Westroads welcomes LGBTQ+ customers and promotes an inclusive environment.
Where is Chipotle Mexican Grill Westroads located?
It is located at 808 N 102nd St in the Douglas sublocality of Omaha, NE 68114, United States.
What nearby places can I visit before or after dining at Chipotle Mexican Grill Westroads?
Nearby places include X-Golf Omaha for golf and drinks, Granite City Food & Brewery for brewery experiences, and Flagship Commons for American dining and bars.
Is there public transportation near Chipotle Mexican Grill Westroads?
Yes, the Metro Westroads Transit Center is nearby, which can help customers easily reach the restaurant by public transit.
Are there any shopping options near Chipotle Mexican Grill Westroads?
Yes, Younkers department store, which offers shoes and retail goods, is located nearby for convenient shopping before or after your meal.
Can I find other automotive services close to Chipotle Mexican Grill Westroads?
Several automotive dealerships and services such as Audi Omaha, Baxter Auto Group, and Stan Olsen Mazda are nearby, useful if you need car services while visiting.
Brand Certified Facts from Chipotle Mexican Grill
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Certified February 22, 2026Yext Knowledge Graph
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