Chipotle West Maple is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Many customers reported issues with food quality, including old or poorly prepared items, and inconsistent portion sizes.
Customer Service
Numerous reviews highlighted poor customer service, with staff being rude, disengaged, or unhelpful.
Order Accuracy
Frequent complaints about incorrect orders, missing items, and inadequate responses to issues raised by customers.
Cleanliness
Several customers noted unsanitary conditions in the dining area and food preparation areas.
Value for Money
Customers expressed dissatisfaction with the portion sizes relative to the prices, feeling that they were not getting their money's worth.
WW
Willito
6 days ago
5.0
Amazing
AS
andrew stivers
Jan 4, 2026
1.0
Straight from the Headquarters news post. “Generous portion is a core brand equity of Chipotle. It always has been, and it always will be.”
This idea certainly used to be your roots, but is no longer the case today. Cue a baby scoop of chicken… IYKYK.
Obviously your GEN Z-EROS don’t know what that means, I paid $24 after tax for a large chips and guac(8.40?), a bowl to go, and I was charged for side salsas. What the ????
In the bowl I received 2.4 ounces of chicken 2.4 ounces!!, less then a third of a ladle scoop of chicken rice and beans options. This didn’t even cover the bottom of the bowl, at this point I thought of walking out, but it gets worse, I was charged for 2 other sides of corn salsa which has never happened in all my years of going to Chipotle.
#NeverAgain
KS
kapil sharma
Dec 23, 2025
1.0
Worst Chipotle burrito bowls ever!
Ordered 3 burrito bowls and one was missing guacomole ( which was Guacomole burrito bowl only). All 3 burrito bowls were full of rice only no fajitas, very less cheese or other items. Side of chimchuri was missing too. Worst chipotle experience
AN
Ashleigh Nelson
Dec 19, 2025
1.0
Chipotle is always one of my go to spots for a quick burrito bowl and this location is close to home. The last three times I have ordered from this store they have managed to completely mess up my order. I’m not sure who manages this location but the people who run the online orders need a serious overhaul based on the amount of times they’ve messed up my food order for pick up. Portions are skimpy. Quality of the food is horrible. Done going to this location for good and will be taking my business elsewhere.
SJ
Shane Johnson
Dec 15, 2025
4.0
I usually have a good experience here. However, I wouldn't order chips here. The last few times I've ordered chips, there were around 10 chips in the bag. I love their chips, but the quantity is not worth the price.
Frequently Asked Questions About Chipotle Mexican Grill
What is Chipotle Mexican Grill West Maple known for?
Chipotle West Maple is known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads made with responsibly sourced, wholesome ingredients without artificial colors, flavors, or preservatives.
What are the opening hours for Chipotle Mexican Grill West Maple?
Chipotle West Maple is open daily from 10:45 AM to 11:00 PM.
Does Chipotle Mexican Grill West Maple offer delivery and pickup services?
Yes, it offers both in-store pickup and delivery services.
How can I order food from Chipotle Mexican Grill West Maple online?
You can order online via their website at https://order.chipotle.com/ or through the Chipotle app available in the Apple App Store.
What types of payment methods are accepted at Chipotle Mexican Grill West Maple?
Chipotle accepts credit cards and offers gift cards for payment.
Are there any Chipotle Mexican Grill locations near 3605 N 147th St?
Yes, there is another Chipotle Mexican Grill nearby, making this location part of a network of Mexican fast-food restaurants in the area.
What nearby restaurants can I visit before or after dining at Chipotle West Maple?
Nearby you can visit First Watch - Maple, The Egg & I Restaurants for breakfast and brunch, China Buffet for Chinese cuisine, Addy's Sports Bar and Grill, Buffalo Wild Wings, Taco Bell, Rosati's Pizza, and Jimmy John's for a variety of meal options.
What other services and shops are located near Chipotle West Maple?
Nearby, you'll find Lowe's Home Improvement, Dollar Tree, Jiffy Lube, Fantasy's Car Wash, Nu Trend Dry Cleaners, Blue Rhino Propane Exchange, and AT&T retail store.
Are there wellness and beauty services near Chipotle West Maple?
Yes, nearby wellness and beauty services include Sheila Houser-Zealand Massage Therapy, Hauser Chiropractic & Acupuncture, Alternative Therapies Massage, Trensy Nails Wax & Spa, Kosama Fitness Trainer, and Maple Nails.
How can I contact Chipotle Mexican Grill West Maple for inquiries or catering?
You can contact them by phone at +1 402-498-3633 or email at ne.0450.westmaple@chipotle.com for inquiries and catering services.