Chipotle Mexican Grill

3.8
661 reviews
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About

Mexican Restaurant
Chipotle West Maple is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.

Details

  • TakeoutAvailable

Location

Chipotle Mexican Grill
3605 N 147th St, Omaha, NE
68116, United States

Hours

Reviews

3.8
661 reviews
5 stars
329
4 stars
136
3 stars
55
2 stars
35
1 star
106

What are people saying?

AI-generated from recent customer reviews

Food Quality

Many customers reported issues with food quality, including old or poorly prepared items, and inconsistent portion sizes.

Customer Service

Numerous reviews highlighted poor customer service, with staff being rude, disengaged, or unhelpful.

Order Accuracy

Frequent complaints about incorrect orders, missing items, and inadequate responses to issues raised by customers.

Cleanliness

Several customers noted unsanitary conditions in the dining area and food preparation areas.

Value for Money

Customers expressed dissatisfaction with the portion sizes relative to the prices, feeling that they were not getting their money's worth.
  • WW
    Willito
    6 days ago
    5.0
    Amazing
  • AS
    andrew stivers
    Jan 4, 2026
    1.0
    Straight from the Headquarters news post. “Generous portion is a core brand equity of Chipotle. It always has been, and it always will be.” This idea certainly used to be your roots, but is no longer the case today. Cue a baby scoop of chicken… IYKYK. Obviously your GEN Z-EROS don’t know what that means, I paid $24 after tax for a large chips and guac(8.40?), a bowl to go, and I was charged for side salsas. What the ???? In the bowl I received 2.4 ounces of chicken 2.4 ounces!!, less then a third of a ladle scoop of chicken rice and beans options. This didn’t even cover the bottom of the bowl, at this point I thought of walking out, but it gets worse, I was charged for 2 other sides of corn salsa which has never happened in all my years of going to Chipotle. #NeverAgain
  • KS
    kapil sharma
    Dec 23, 2025
    1.0
    Worst Chipotle burrito bowls ever! Ordered 3 burrito bowls and one was missing guacomole ( which was Guacomole burrito bowl only). All 3 burrito bowls were full of rice only no fajitas, very less cheese or other items. Side of chimchuri was missing too. Worst chipotle experience
  • AN
    Ashleigh Nelson
    Dec 19, 2025
    1.0
    Chipotle is always one of my go to spots for a quick burrito bowl and this location is close to home. The last three times I have ordered from this store they have managed to completely mess up my order. I’m not sure who manages this location but the people who run the online orders need a serious overhaul based on the amount of times they’ve messed up my food order for pick up. Portions are skimpy. Quality of the food is horrible. Done going to this location for good and will be taking my business elsewhere.
  • SJ
    Shane Johnson
    Dec 15, 2025
    4.0
    I usually have a good experience here. However, I wouldn't order chips here. The last few times I've ordered chips, there were around 10 chips in the bag. I love their chips, but the quantity is not worth the price.

Frequently Asked Questions About Chipotle Mexican Grill

What is Chipotle Mexican Grill West Maple known for?

Chipotle West Maple is known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads made with responsibly sourced, wholesome ingredients without artificial colors, flavors, or preservatives.

What are the opening hours for Chipotle Mexican Grill West Maple?

Chipotle West Maple is open daily from 10:45 AM to 11:00 PM.