Brand Certified
Chipotle Mexican Grill
4.1(1277 reviews)
Certified by Chipotle Mexican Grill • Feb 22, 2026
Business Details
201 S 72nd St, Omaha, NE
68114, United States
Certified by Chipotle Mexican Grill • Feb 22, 2026
(402) 391-9979
Certified by Chipotle Mexican Grill • Feb 22, 2026
https://locations.chipotle.com/ne/omaha/201-s-72nd-st?utm_source=extendednetwork&utm_medium=yext&utm_campaign=yext_listings?restaurant=612
Certified by Chipotle Mexican Grill • Feb 22, 2026
About
Certified by Chipotle Mexican Grill • Feb 22, 2026
Mexican Restaurant
Chipotle 72nd Crossing is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Details
- TakeoutAvailable
Location
Certified by Chipotle Mexican Grill • Feb 22, 2026
Hours
Certified by Chipotle Mexican Grill • Feb 22, 2026
Reviews
4.1
1,277 reviews
5 stars
692
4 stars
294
3 stars
118
2 stars
55
1 star
118
What are people saying?
AI-generated from recent customer reviews
Food Quality
Customers reported inconsistent food quality, with some experiencing cold or poorly prepared meals, while others praised the freshness and taste.
Service Issues
Many reviews highlighted poor service, including long wait times for online orders, rude staff interactions, and disorganization during busy hours.
Cleanliness
Multiple customers noted cleanliness issues, including dirty tables and unsanitary food handling practices.
Portion Sizes
Several reviews mentioned dissatisfaction with portion sizes, describing them as stingy compared to other locations.
Customer Experience
While some customers had positive experiences with friendly staff, others reported negative interactions that affected their overall satisfaction.
- DJDanny Jablonski3 days ago1.0Visited on 2/23/26 at 7pm. This location smelled like a restroom the night I went. Like worse than a gas station restroom. Seriously. Really disgusting. Not sure if they had a facilities issue or if it was the homeless person sitting inside. Either way, not a great experience. Food: The rice and beans were way more bland than usual, so either they were prepared wrong or Chipotle has cheapened up the recipe. They also increased their prices. Lower quality, higher prices. Good Lord, Chipotle! What happened!
- SSScott SmithJan 22, 20265.0Efficient and flavorful, Chipotle focuses on fresh ingredients and healthy options. Steak, chicken, carnitas, veggie, bowls, burritos salads or tacos with various drink options. Delicious protein options all, can't really go wrong. A touch on the pricey side but worth it for what you get. A big meal whether lunch or dinner. And gold rewards programs too.
- JMJeff MagnusonJan 16, 20265.0Brit
- JMJoseph MartinJan 16, 20261.0Actually terrible first off why was my burrito looking like it was wrapped by a 5 year old? And second why was it cold and wet how do you manage to make a burrito not only cold but wet the biggest glop of guac into my first bite are you trying to kill me?secondly I got one burrito from my order and another one from a different order how do you possibly manage that third I actually threw up while typing this review I am horribly disgusted at this whole ordeal considering I love chipotle this was the worst experience I’ve had with them good thing I got a full refund from DoorDash which is rare which shows you guys messed up THAT bad do you understand how hard it is to get a full refund from DoorDash? Disgusting putrid even I will NEVER be coming back.
- TBTammy BirgeDec 29, 20252.0Food was very lacking in temperature, quality and taste. Dont know if I will return to this location. Has very m7ch turned into Saddle Creek location.
Frequently Asked Questions About Chipotle Mexican Grill
What types of food does Chipotle Mexican Grill at 72nd Crossing offer?
Chipotle Mexican Grill offers customizable burritos, bowls, quesadillas, tacos, and salads made with responsibly sourced ingredients and without artificial colors, flavors, or preservatives.
What are the operating hours for Chipotle Mexican Grill at 201 S 72nd St, Omaha?
Chipotle is open daily from 10:45 AM to 11:00 PM at this location.
Does Chipotle at 72nd Crossing offer pickup and delivery services?
Yes, they provide in-store pickup and delivery services for customer convenience.
How can I order food online from Chipotle 72nd Crossing?
You can order online through their website at https://order.chipotle.com/ or use their app available on the Apple App Store.
What payment methods are accepted at Chipotle Mexican Grill, 72nd Crossing?
The restaurant accepts credit cards and offers gift cards as well for payment.
Is Chipotle Mexican Grill at 72nd Crossing LGBTQ+ friendly?
Yes, the location welcomes LGBTQ+ customers and aims to provide an inclusive environment.
How can I contact Chipotle at 72nd Crossing?
You can reach them by phone at +1 402-391-9979 or email at ne.0612.72nd@chipotle.com.
What nearby restaurants can I visit before or after dining at Chipotle 72nd Crossing?
Nearby dining options include Noodles & Co, Fuddruckers burger restaurant, and Starbucks coffee shop, which offer diverse food and beverage choices to complement your visit.
Are there any nearby stores or services to visit along with Chipotle Mexican Grill at 72nd Crossing?
You can visit nearby stores such as GameStop for video games, FedEx Office for printing and shipping, or Mega Saver convenience store nearby to run errands alongside your meal.
What nearby public places can help me find Chipotle Mexican Grill at 72nd Crossing?
The public plaza at 72nd and Dodge is close by and can serve as a landmark when locating Chipotle at 201 S 72nd St.
Brand Certified Facts from Chipotle Mexican Grill
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Certified February 22, 2026Yext Knowledge Graph
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