Chipotle Mexican Grill

4.1
1269 reviews
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Business Details

201 S 72nd St, Omaha, NE
68114, United States
(402) 391-9979
https://locations.chipotle.com/ne/omaha/201-s-72nd-st?utm_source=extendednetwork&utm_medium=yext&utm_campaign=yext_listings?restaurant=612
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About

Mexican Restaurant
Chipotle 72nd Crossing is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.

Details

  • TakeoutAvailable

Location

Chipotle Mexican Grill
201 S 72nd St, Omaha, NE
68114, United States

Hours

Reviews

4.1
1,269 reviews
5 stars
687
4 stars
294
3 stars
118
2 stars
55
1 star
115

What are people saying?

AI-generated from recent customer reviews

Food Quality

Customers reported inconsistent food quality, with some experiencing cold, poorly prepared meals and others praising the freshness and taste.

Service Issues

Many reviews highlighted poor customer service, including rude staff, long wait times for online orders, and incorrect orders.

Cleanliness

Multiple customers noted cleanliness issues, with dirty tables and unsanitary conditions in the dining area and restrooms.

Portion Sizes

Several reviews mentioned that portion sizes were smaller than expected, leading to dissatisfaction with value for money.

Positive Experiences

Despite the negatives, some customers had positive experiences, praising friendly staff and good service during their visits.
  • TB
    Tammy Birge
    Dec 29, 2025
    2.0
    Food was very lacking in temperature, quality and taste. Dont know if I will return to this location. Has very m7ch turned into Saddle Creek location.
  • JW
    Joshua Whittaker
    Dec 12, 2025
    5.0
    The absolute best experience I’ve ever had at a chipotle. Thanks to the crew for being so positive and eager to help!
  • TJ
    Tevin Dixon (Japmiza)
    Dec 12, 2025
    5.0
    Night Shift was completely fantastic and amazing help individuals and really engaged with their customers. Would recommend to come to this location. Love it and tell your friends to come to night shift!
  • GW
    Grant Watley
    Nov 28, 2025
    5.0
    My favorite Chipotle in the Omaha area. Whether ordering in person or on the app I seem to always get the same portion sizes and I appreciate the consistency. Food good and orders always correct.
  • JZ
    Jorrae Zierenberg
    Nov 25, 2025
    1.0
    Specifically writing this review because the woman who made my salad wiped her nose with her gloves on and didn't change them. Wouldn't recommend.
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Frequently Asked Questions About Chipotle Mexican Grill

What types of food does Chipotle Mexican Grill at 72nd Crossing offer?

Chipotle Mexican Grill offers customizable burritos, bowls, quesadillas, tacos, and salads made with responsibly sourced ingredients and without artificial colors, flavors, or preservatives.

What are the operating hours for Chipotle Mexican Grill at 201 S 72nd St, Omaha?

Chipotle is open daily from 10:45 AM to 11:00 PM at this location.