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Arby's

4.3
(744 reviews)

Business Details

13610 W Maple Rd, Omaha, NE
68164, United States
(402) 493-3079

About

Fast Food RestaurantSandwich RestaurantAmerican RestaurantDeliTake Out RestaurantGrocery Delivery Service
Arby's is a leading global quick-service restaurant company operating and franchising over 3,400 restaurants worldwide. Arby's was the first nationally franchised, coast-to-coast sandwich chain and has been serving fresh, craveable meals since it opened its doors in 1964. The Arby's brand strives to inspire smiles through delicious experiences. We are on a never-ending quest for the perfect sandwich, starting with the Classic Roast Beef and French Dip to the deli-style Market Fresh line of sandwiches and salads.

Location

Arby's
13610 W Maple Rd, Omaha, NE
68164, United States

Hours

Reviews

4.3
744 reviews
5 stars
394
4 stars
221
3 stars
79
2 stars
21
1 star
29

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customers frequently praised the friendly and helpful staff, highlighting their attentiveness and professionalism.

Food Consistency

While many reviews noted that the food was generally fresh and delicious, there were some complaints about portion sizes and specific items being overcooked or not meeting expectations.

Cleanliness

The restaurant was often described as clean and well-maintained, contributing positively to the dining experience.

Order Accuracy

There were mixed reviews regarding order accuracy, with some customers experiencing issues with incorrect orders or missing items.
  • DH
    Dennis Hein
    Jan 28, 2026
    5.0
    This Arby's is located in Northwest Omaha in the shopping 🛍 center North of Maple and East of 132nd St. Nice selection of menu items 👌 Today I tried the Meat and 3 box 📩 special. 😋 Great value and very filling 👌 Small drink, curly fries 🍟, mozzarella cheese sticks, crispy chicken 🐔 sandwich đŸ„Ș and peach 🍑 cobbler roll up.👍😋 Very helpful and courteous staff 😀 I highly recommend that you give them a try 😉
  • FL
    Fname Lname
    Jan 6, 2026
    5.0
    Brayden clocked in at 10:57 a.m., three minutes early, because excellence does not arrive late. The automatic doors of the Arby’s slid open like they knew who he was. The scent of roast beef hung in the air—warm, confident, dependable. Brayden adjusted his visor, nodded once at the soda machine like a knight acknowledging his sword, and stepped behind the counter. Josh was already there. Josh always was. He was restocking sauce packets with the focus of a brain surgeon and the calm of a monk who had achieved inner peace through customer satisfaction. Horsey sauce. Arby’s sauce. Extra napkins placed with intention, not chaos. Josh looked up and grinned. “Ready to serve the people?” he asked. Brayden smirked. “Always.” And just like that, the lunch rush began. The first customer approached—confused, hungry, afraid of making the wrong choice. Brayden leaned forward, elbows on the counter, voice smooth and reassuring. “Take your time,” he said. “You’re safe here.” The customer blinked. Relaxed. Ordered a Classic Beef ‘n Cheddar with curly fries. Brayden rang it up flawlessly, fingers dancing across the register like it owed him money. No mistakes. No hesitation. When the total popped up, Josh was already moving, assembling the order with precision and pride. He didn’t just make the sandwich. He crafted it. The cheese flowed perfectly. The bun was toasted just right. Josh wrapped it like it was a gift meant for someone important—because it was. Every customer was important. “Order up,” Josh called. Brayden slid the tray forward, added napkins, checked the receipt, and—without being asked—threw in an extra sauce packet. The customer’s eyes widened. “For the road,” Brayden said. The customer walked away changed. Stronger. Seen. By noon, the line was out the door. Most fast-food places would crumble under the pressure. Not this one. Not with Brayden and Josh holding the line like absolute professionals. A kid dropped his milkshake. Josh was there instantly—new shake made, mess cleaned, joke delivered, crisis averted. A woman couldn’t decide between mozzarella sticks or jalapeño bites. Brayden gave her a recommendation and confidence in herself. A man asked if the roast beef was fresh. Josh looked him dead in the eyes and said, “Sliced today. Always.” No lies. No shortcuts. Only truth and beef. The manager watched from the back, silently nodding. This was what peak performance looked like. This was why corporate sent training videos but could never fully explain this. You couldn’t teach this energy. You couldn’t fake this level of give-a-damn. At 1:30 p.m., a bus pulled up. A bus. Thirty people poured in, loud, hungry, unprepared for the efficiency they were about to witness. Brayden clapped his hands once. “Alright, Josh,” he said. “Let’s cook.” Registers flew. Orders stacked. Josh ran the line like a conductor, calling out items, moving with speed and grace. Brayden handled customers with patience that bordered on heroic. No sighs. No eye-rolling. Just service—pure and uncut. Someone thanked them. Then another. Then another. By the time the rush died down, the store was clean, stocked, and calm. Brayden leaned against the counter, exhausted but victorious. Josh handed him a water without being asked. “Good shift,” Josh said. Brayden nodded. “We did good.” Outside, customers drove away with full stomachs and lighter hearts. They wouldn’t remember the exact price. They might forget the music playing. But they’d remember how that Arby’s felt. How smooth it was. How easy. How two guys behind the counter made their day just a little better. Brayden and Josh clocked out later that afternoon, aprons off, legacy intact. The sign outside still read Arby’s. But everyone who’d been there knew the truth. That place ran on Brayden and Josh. And damn, did they run it well.
  • LC
    Lilly Conduct
    Jan 4, 2026
    5.0
    I went to Arby’s at about 11:40AM on Sunday and this young man named Tyson was working, I have never met someone so helpful and nice ever, he was giving me food ideas because I wasn’t for sure what I wanted to get. And then he even talked to me for a bit and brought my food out to me. I also seen him constantly going out into the lobby and cleaning tables and then he went over and helped me when I was getting up to leave, I have traveled around America and go to different Arbys but this was by far my favorite experience!
  • WW
    Willito
    Dec 30, 2025
    5.0
    It’s good
  • FS
    Frances Shelton
    Dec 3, 2025
    5.0
    Fast, friendly, helpful servers in Drive-thru. Always hot & delicious food options.

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